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Ferrari Silicon Valley - Service Center

Redwood City, CA

4.9
106 Reviews
Call Service Center (833) 697-0592

106 Reviews of Ferrari Silicon Valley - Service Center

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July 23, 2024

Henry did a great job keeping in touch but the repair took way too long to accomplish. 1 month for a previously addressed problem took too long. More

by SWK5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you for your honest feedback. We're glad to hear that Henry did a great job keeping in touch, but we apologize for the delay in completing the repair. We understand that a one-month turnaround for a previously addressed problem is frustrating, and we appreciate your patience. Please know that we’re working to improve our processes to prevent such delays in the future. If there’s anything more we can do to address your concerns, please don’t hesitate to reach out. Your satisfaction is important to us.

June 15, 2024

Best Ferrari dealership I’ve been to. And best car dealership I’ve been to. Very respectful of all my wishes. More

by jeffrey.watkins3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Lui
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June 07, 2024

The team at Ferrari of Silicon Valley always makes you feel appreciated and part of an extended community of enthusiasts. More

by jeffrey.scheaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julija Zukova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Narez
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June 06, 2024

The work done on my last visit, as always, was very professionally handled and all issues resolved. The whole team there (especially Sarah Brittis) are fantastic and it also gave me an opportunity to l More

by INGRISELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Brittis
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June 02, 2024

Sara was great and helpful to set up the appointment. I wish I did get more updates More

by RHEIDARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
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May 31, 2024

Madison in the Service Department was very good; however, the Accounting Department was slow in finding a wire used for payment More

by ACANTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Berry
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May 29, 2024

Madison Berry was outstanding with her communication and attention to my service appointment. Really great service. Thank you. More

by PJLORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Berry
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May 23, 2024

Easy to book appointments and great communication as to the what and how to fix issues More

by PERRYTAORMINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Narez
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May 18, 2024

My service advisor Sarah Brittis was great as usual. I was very impressed with the detailed photos and video, for suggested items to fix on my car. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geraldine Ashizawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zafiropoulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Narez
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May 15, 2024

Fantastic customer service. This was my fourth Ferrari service center/ dealership I have been to and I will only be returning to this dealership for all my future service and sa More

by Debra Merson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maddison was a delight and a went above and beyond for us.
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