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Ferrari Silicon Valley - Service Center

Redwood City, CA

4.9
106 Reviews

106 Reviews of Ferrari Silicon Valley - Service Center

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September 09, 2024

Fantastic as usual. I wouldn’t trust our service to any other dealer. Thank you! More

by RAMSEYJAMESBSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Ferrari Silicon Valley responded

Thank you for your fantastic review! We're honored to have earned your trust and are thrilled to be your go-to dealer for service. We truly appreciate your loyalty and look forward to continuing to provide exceptional care for your vehicle!

August 31, 2024

Great service. They keep me well informed about the car and its problems. Sarah was terrific! Thank you, again for your great service. You went above and beyon More

by johnb.payne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Ferrari Silicon Valley responded

Thank you, John! We're glad to hear that you had a great service experience and that our team kept you well informed throughout the process. We'll be sure to pass along your kind words to Sarah—she’s terrific, indeed! We look forward to assisting you again in the future!

August 28, 2024

Great dealership with a wonderful, courteous staff from my service advisor Madison to Ryan the technician to the shop foreman "il Maestro GianFranco". Would highly recommend. More

by HOOMAN_67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Berry
Sep 04, 2024 -

Ferrari Silicon Valley responded

Thank you for your fantastic feedback! We're thrilled to hear that Madison, Ryan, and "Il Maestro" GianFranco provided you with such an exceptional experience. It's always our goal to deliver top-notch service, and we're glad to know the team exceeded your expectations. We truly appreciate your recommendation and look forward to serving you again in the future!

August 15, 2024

Car was returned the way it was sent (clean and detailed) , and everything was done the way it should be. Never a worry sending my cars to Silicon Valley Ferrari for service! More

by whswan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you for your trust and kind words! We're delighted to hear that your car was returned in pristine condition, just as you sent it, and that everything was handled exactly as it should be. It's great to know you have complete confidence in sending your cars to Ferrari Silicon Valley for service. We’re committed to ensuring your vehicles are always in the best hands. We appreciate your loyalty and look forward to continuing to provide you with worry-free service. Safe driving!

August 12, 2024

Their service is the best that I have received from any dealership, as I own many different cars., I have yet to find a dealership that provides better overall service, and the people at the dealership fro More

by maverickglobalsteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geraldine Ashizawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason z.
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you so much for your incredible feedback! We are truly honored to hear that you consider our service the best you've received from any dealership, especially given your extensive experience with different vehicles over the years. It means the world to us that our entire team, from the Manager to the mechanics, has made such a positive impression on you. Your satisfaction is our top priority, and we’re committed to continuing to provide the exceptional service you’ve come to expect. We appreciate your trust and look forward to serving you for many more years to come. Safe driving!

August 09, 2024

My visit was a very pleasant experience. The staff was courteous and knowledgeable. The accommodations are superb as I was waiting for my car to be fixed. More

by SAEIDGHAFOURI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zafiropoulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you for sharing your experience! We’re delighted to hear that your visit was pleasant and that our staff was courteous and knowledgeable. It's great to know that you found the accommodations superb while waiting for your car. We strive to make every aspect of your visit as comfortable and seamless as possible. We appreciate your trust and look forward to serving you again in the future. Safe travels!

August 04, 2024

Excellent Crew as always! Thank you for always doing a great job taking care of my car. More

by tonysuzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Britts
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you for your kind words! We're thrilled to hear that our crew consistently provides excellent service and takes great care of your car. It's always our pleasure to ensure your vehicle is in top condition. We appreciate your trust and look forward to continuing to serve you. Safe driving!

August 04, 2024

Communication was poor, I had insurance work done and I felt like i was being pushed into items that were not needed - When i recieved my 599 back - it was filthy the trunk was full of debris and trash fro More

by jason@myattic1937.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Rojas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2024

Overall pretty good. Hope we can have the pick up and deliver in the future. More

by Hercy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julija Zukova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you, Hercy, for your feedback! We're glad to hear that your overall experience was pretty good. We appreciate your suggestion about offering pick-up and delivery services in the future. We're always looking for ways to enhance our service, and your input is valuable in helping us improve. If you have any other suggestions or needs, please don't hesitate to reach out. We look forward to serving you again soon!

July 23, 2024

Sarah handled everything just fine. No complaints. Why do I have to use more words than necessary? More

by WALTK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Brittis-great!
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback! We’re glad to hear that Sarah handled everything well and that you had a satisfactory experience. We appreciate you taking the time to share your thoughts, and we’re always here to help with anything you need. Safe travels!