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Ferrari Silicon Valley - Service Center

Redwood City, CA

4.9
105 Reviews
Call Service Center (833) 697-0592

105 Reviews of Ferrari Silicon Valley - Service Center

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October 10, 2024

Henry is simply the best service manager that I have ever encountered. He is knowledgeable, courteous, detailed, prompt, and most importantly trust worthy! More

by Alex Chang
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Hello Alex, Thank you for your fantastic feedback! We’re thrilled to hear that Henry has made such a positive impact on your experience. His knowledge, courtesy, attention to detail, and trustworthiness are qualities we greatly value, and we’re delighted to know they stood out to you. We’re grateful to have Henry on our team, and we look forward to continuing to provide you with exceptional service at Ferrari Silicon Valley. Best regards, The Ferrari Silicon Valley Team

October 04, 2024

Work previously done was corrected and communication and accommodations were on point this time. My advisor followed up with the contracted windshield repair people to make sure the installation was done co More

by jason@myattic1937.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback! We're glad to hear that your recent experience at Ferrari Silicon Valley met your expectations, with excellent communication and accommodations from your advisor. Ensuring your satisfaction, especially with follow-ups on work like the windshield repair, is our priority. We appreciate your trust and look forward to providing you with seamless service in the future.

October 04, 2024

Sarah is awesome and the service team have always carried out exemplary work. Even if you buy your Ferrari elsewhere, you won't go wrong getting it serviced and fixed here. The experience of buying a car w More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zafiropoulo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Julija Zukova
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Rosafort
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for sharing your detailed feedback. We're thrilled to hear that Sarah and our service team have consistently provided you with exemplary service. However, we sincerely apologize for the issues you encountered during your car purchase experience. The lack of communication, the condition of the car, and the errors with the paperwork are unacceptable, and we completely understand your frustration. This is not the standard we strive for, and we will take your feedback seriously to ensure improvements are made. We value your business and hope to restore your confidence in us. Please don’t hesitate to reach out if there's anything further we can do to address your concerns.

September 25, 2024

Had some issues at first with car and recurrent problems but they made up with it with their service and replaced my battery for free. More

by danvdang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback and for giving us the opportunity to address the issues you experienced. We’re sorry for the initial concerns but are glad to hear that our team was able to make it right with a complimentary battery replacement. Your satisfaction is important to us, and we’re committed to providing you with the high level of service you deserve. Please don’t hesitate to reach out if you need further assistance in the future.

September 20, 2024

Sarah is incredibly helpful, very polite and knowledgeable. All service and sales employees are great. More

by jarcbr01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julija Zukova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rosafort
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison
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Sep 24, 2024 -

Ferrari Silicon Valley responded

Thank you for your kind review! We're thrilled to hear that Sarah and the entire team at Ferrari Silicon Valley provided you with excellent service. We truly appreciate you choosing us and are grateful to have you as part of our Ferrari family. We look forward to serving you again in the future! Forza Ferrari!

September 15, 2024

Service advisor Madison Berry is great! Communicates well, very responsive and very friendly. Highly recommended! More

by GoNiners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Berry
Report | Print
Sep 24, 2024 -

Ferrari Silicon Valley responded

Thank you for your wonderful review! We're thrilled to hear that Madison provided such excellent communication and service. We truly appreciate your recommendation and look forward to serving you again at Ferrari Silicon Valley. Forza Ferrari!

September 13, 2024

Madison Berry was extremely help full and she was very knowledgeable service was great thumbs up! More

by CLAUDIO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Berry
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Sep 24, 2024 -

Ferrari Silicon Valley responded

Thank you, Claudio, for your fantastic review! We're thrilled to hear that Madison provided you with such helpful and knowledgeable service. We appreciate your kind words and look forward to serving you again at Ferrari Silicon Valley. Forza Ferrari!

September 10, 2024

Prompt, helpful, friendly. Definitely a good experience and I’m a very happy customer. Thanks! More

by ZEROGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Ferrari Silicon Valley responded

Thank you for your kind review! We're delighted to hear that you had a prompt, helpful, and friendly experience. It’s always our goal to ensure our customers leave happy, and we’re thrilled to have achieved that for you. We look forward to assisting you again in the future!

September 09, 2024

I’m very happy with everyone in the service department. Everything wrong was explained in detail and the car is all fixed. It’s running great now. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Ferrari Silicon Valley responded

Thank you, Don, for your wonderful review! We're thrilled to hear that you're happy with our service department and that everything was explained in detail. We're glad your car is running great now, and we look forward to continuing to provide you with excellent service in the future!

September 09, 2024

Fantastic as usual. I wouldn’t trust our service to any other dealer. Thank you! More

by RAMSEYJAMESBSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Ferrari Silicon Valley responded

Thank you for your fantastic review! We're honored to have earned your trust and are thrilled to be your go-to dealer for service. We truly appreciate your loyalty and look forward to continuing to provide exceptional care for your vehicle!

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