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Ferrari Silicon Valley - Service Center

Redwood City, CA

4.9
107 Reviews

107 Reviews of Ferrari Silicon Valley - Service Center

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October 05, 2023

Excellent Dealership. Ever since the new ownership, the service has been exceptional. Thank you for the great experience! More

by tonysuzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geraldine Ashizawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Ferrari Silicon Valley responded

Thank you Tony. We greatly appreciate your kind words and positive review of Ferrari Silicon Valley. Since the transition to new ownership, we have been committed to delivering exceptional service to our valued customers, and we're delighted to hear that your experience reflected just that. At Ferrari Silicon Valley, we understand the importance of providing excellent service, and we continuously strive to improve your experience. Your feedback helps us in this endeavor. If you're looking for more outstanding experiences and exceptional service, we invite you to visit Ferrari Silicon Valley again. We are dedicated to ensuring your satisfaction. Thank you for choosing Ferrari Silicon Valley. We look forward to serving you again soon.

October 02, 2023

The staff was friendly and service was fine, Lost contact with the service writers due to vacations and illnesses at SV Ferrari. All services were farmed out but wish they could have been more tightl More

by chris@westcityproperties.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Brittis
Oct 19, 2023 -

Ferrari Silicon Valley responded

Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly and the service satisfactory. We apologize for any inconvenience caused by the temporary disruptions in contact with our service writers due to vacations and illnesses. We understand the importance of timely and well-coordinated service, and we appreciate your patience during this period. Your feedback is essential to us, and we will work towards improving our scheduling and communication processes to ensure a smoother experience for you in the future. We value your business and hope to serve you even better next time.

Oct 22, 2023 -

chris@westcityproperties.com responded

The issue was completely understandable. Illness is unavoidable. The staff treats its customers with great respect. It was just a glitch. I would encourage Ferrari owners to bring their cars here. I will certainly be back for service again.

September 30, 2023

Ferrari is a super luxury exclusive brand but the service center experience is like a regular Mercedes or BMW. It doesn’t feel exclusive. More

by SGEDDAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2023

It’s always great to work with Ferrari of Silicon Valley. They make the process easy and convenient. More

by sundeepkumarbawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismail Burduroglu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2023

Always pleasant, direct, easy to work with, and delivers. Also, they get my car back to me either within the timeline promised or sooner. More

by ZACHARY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geraldine Ashizawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zafiropoulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Narez
September 16, 2023

Although waited over 3 years for my 812GTS, the wait was worth it. The car was delivered in pristine condition to my home and Jason Z personally came to give me a tutorial on the car’s various features. S More

by KRAKARIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2023

!00% satisfied with the shop work on my 458. Carlo, my new service adviser greeted me right on time, Henry is terrific and Chris the GM is the real deal. facilities are top notch. More

by LXM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlo
September 10, 2023

Service was fine. Thank you for all of your help. More cars coming for service. More

by joe@lacobventures.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2023

They were very accommodating and able to repair a not to common model. I felt confident in their ability to restore my auto to tip top form! They are very friendly and I hope to return there soon for my More

by FTORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2023

Top notch experience with getting my car serviced here and recall done. Communication was excellent. Staff was friendly and knowledgeable. Highly recommended. More

by LEWISHOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
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