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Ferrari Silicon Valley - Service Center

Redwood City, CA

4.9
107 Reviews
Call Service Center (833) 697-0592

107 Reviews of Ferrari Silicon Valley - Service Center

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November 07, 2024

Quick, polite - as always. Service at this dealership is always very professional and quick. I never have to wait. More

by GORDON12
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback! We’re thrilled to hear that our service team consistently provides you with quick, professional, and polite service. Ensuring a smooth and efficient experience is our priority, and we’re delighted that we’re able to meet your expectations every time. We look forward to your next visit!

November 07, 2024

Always easy to deal with and Sarah is the best ! Always good to go in for service and browse through the showroom. More

by STEVEPANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your kind words! We’re delighted to hear that you enjoy your visits with us and that Sarah provides exceptional service. It’s always a pleasure to have you stop by, whether for service or to browse the showroom. We look forward to welcoming you back to Ferrari Silicon Valley soon!

November 05, 2024

Ferrari Silicon Valley’s service was exceptional. The staff is amazing, very friendly and willing to help. They serviced my Ferrari and completed the maintenance earlier than promised so I could enjo More

by Sundeep Kumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your kind words! We’re thrilled to hear that our team provided exceptional service and completed your Ferrari’s maintenance ahead of schedule. It’s great to know you’ll have extra time to enjoy your car before the wet season. We look forward to serving you again and ensuring every visit is just as satisfying!

November 02, 2024

Work was done correctly and they took care to thoroughly inspect all systems to ensure proper function. The car was washed and dried before I picked it up. More

by jkava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Berry
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for sharing your experience! We’re pleased to hear that our team performed the work thoroughly and inspected all systems to ensure everything was in perfect order. We're also glad you appreciated the wash and detail before pickup. Your satisfaction is our priority, and we look forward to serving you again at Ferrari Silicon Valley!

October 24, 2024

Excellent service staff and facility. Car was delivered throughly cleaned and properly serviced. Staff made me feel like I mattered. More

by krakarism
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Berry
Report | Print
Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your kind review! We're delighted to hear that our service team and facility met your expectations and that your Ferrari was returned thoroughly cleaned and properly serviced. Ensuring every customer feels valued is our priority, and we're thrilled to know our staff made you feel that way. We look forward to welcoming you back to Ferrari Silicon Valley!

October 23, 2024

My experience with Sales Agents and Service Department are very engaging, will definitely a go-to dealership close to home More

by guy.chan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rosafort
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback and for making Ferrari Silicon Valley your go-to dealership! We’re pleased to hear that our Sales Agents and Service Department provided an engaging experience. If there’s anything we can do to make your next visit a 5-star experience, please don’t hesitate to reach out. We’re here to ensure every visit meets your expectations!

October 22, 2024

Service took too long. Mechanics started to work on it just next day evening. Delivery was delayed by 30 min despite me and an advisor agreeing on exact timing. I really More

by Anton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback. We apologize for the delays you experienced with both the start of service and the delivery timing. We appreciate your patience and understanding, and we're glad to hear that the complimentary rear diffuser fix was helpful. Your satisfaction is important to us, and we’ll work on improving timeliness for future visits. Thank you for choosing Ferrari Silicon Valley.

October 22, 2024

Continuing to be high quality servive with great communication. Happy to bring my car here. More

by MLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for the wonderful feedback! We’re thrilled to hear that our team continues to provide high-quality service and excellent communication. We’re honored to be your trusted choice for Ferrari care, and we look forward to serving you for many more visits to come!

October 16, 2024

Great service! Sale staffs were super helper . Jason as alway on top of the process. More

by dttrmfg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 15, 2024

At my last service you took five (5) days for an annual service. This is too long. More

by 10SLUVR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Brittis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your honest feedback. We apologize for the extended time taken for your recent annual service. Five days is indeed longer than we aim for, and we understand how frustrating that can be. We're actively working to improve our turnaround times to provide a more efficient experience for valued customers like yourself. We appreciate your patience and hope to deliver a smoother service experience on your next visit. Thank you for bringing this to our attention.

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