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Ferrari Silicon Valley

Redwood City, CA

4.9
125 Reviews
Ferrari Silicon Valley OFFICIAL FERRARI DEALER IN Redwood City San Mateo County
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2750 El Camino Real

Redwood City, CA

94061

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Showing 125 reviews

August 15, 2024

Car was returned the way it was sent (clean and detailed) , and everything was done the way it should be. Never a worry sending my cars to Silicon Valley Ferrari for service! More

by whswan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you for your trust and kind words! We're delighted to hear that your car was returned in pristine condition, just as you sent it, and that everything was handled exactly as it should be. It's great to know you have complete confidence in sending your cars to Ferrari Silicon Valley for service. We’re committed to ensuring your vehicles are always in the best hands. We appreciate your loyalty and look forward to continuing to provide you with worry-free service. Safe driving!

August 14, 2024

Excellent Team & Service all around as always year after year taking care of my car and getting it serviced at Ferrari Silicon Valley More

by tonysuzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you for your continued trust and loyalty! We’re thrilled to hear that our team at Ferrari Silicon Valley consistently provides you with excellent service year after year. It’s an honor to take care of your car, and we’re committed to maintaining the high standards you’ve come to expect. We appreciate your ongoing support and look forward to serving you and your Ferrari for many more years to come. Safe travels!

August 12, 2024

Their service is the best that I have received from any dealership, as I own many different cars., I have yet to find a dealership that provides better overall service, and the people at the dealership fro More

by maverickglobalsteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geraldine Ashizawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason z.
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you so much for your incredible feedback! We are truly honored to hear that you consider our service the best you've received from any dealership, especially given your extensive experience with different vehicles over the years. It means the world to us that our entire team, from the Manager to the mechanics, has made such a positive impression on you. Your satisfaction is our top priority, and we’re committed to continuing to provide the exceptional service you’ve come to expect. We appreciate your trust and look forward to serving you for many more years to come. Safe driving!

August 09, 2024

My visit was a very pleasant experience. The staff was courteous and knowledgeable. The accommodations are superb as I was waiting for my car to be fixed. More

by SAEIDGHAFOURI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zafiropoulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you for sharing your experience! We’re delighted to hear that your visit was pleasant and that our staff was courteous and knowledgeable. It's great to know that you found the accommodations superb while waiting for your car. We strive to make every aspect of your visit as comfortable and seamless as possible. We appreciate your trust and look forward to serving you again in the future. Safe travels!

August 04, 2024

Excellent Crew as always! Thank you for always doing a great job taking care of my car. More

by tonysuzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Britts
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you for your kind words! We're thrilled to hear that our crew consistently provides excellent service and takes great care of your car. It's always our pleasure to ensure your vehicle is in top condition. We appreciate your trust and look forward to continuing to serve you. Safe driving!

August 04, 2024

Communication was poor, I had insurance work done and I felt like i was being pushed into items that were not needed - When i recieved my 599 back - it was filthy the trunk was full of debris and trash fro More

by jason@myattic1937.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Rojas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2024

Ferrari Silicon Valley is a great dealership both for purchasing your Ferrari and servicing it. Ismail just helped me find my dream car. When he finally found the car I was looking for, everything went More

by Thomas M
Recommend Dealer
Yes
Employees Worked With
Ismail Burduroglu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you, Thomas, for your wonderful feedback! We're thrilled to hear that your experience with Ferrari Silicon Valley has been exceptional, both in purchasing and servicing your Ferrari. It’s fantastic to know that Ismail helped you find your dream car and made the process smooth and enjoyable. We agree—Ismail is a true professional and an excellent communicator, and we're glad he could assist you in such a meaningful way. We also appreciate your kind words about our service department. Ensuring that your Ferrari is well taken care of is our top priority. Thank you for recommending us, and we look forward to continuing to provide you with outstanding service in the future. Enjoy your dream car!

July 26, 2024

Overall pretty good. Hope we can have the pick up and deliver in the future. More

by Hercy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julija Zukova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you, Hercy, for your feedback! We're glad to hear that your overall experience was pretty good. We appreciate your suggestion about offering pick-up and delivery services in the future. We're always looking for ways to enhance our service, and your input is valuable in helping us improve. If you have any other suggestions or needs, please don't hesitate to reach out. We look forward to serving you again soon!

July 23, 2024

Sarah handled everything just fine. No complaints. Why do I have to use more words than necessary? More

by WALTK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Brittis-great!
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback! We’re glad to hear that Sarah handled everything well and that you had a satisfactory experience. We appreciate you taking the time to share your thoughts, and we’re always here to help with anything you need. Safe travels!

July 23, 2024

Henry did a great job keeping in touch but the repair took way too long to accomplish. 1 month for a previously addressed problem took too long. More

by SWK5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Ferrari Silicon Valley responded

Thank you for your honest feedback. We're glad to hear that Henry did a great job keeping in touch, but we apologize for the delay in completing the repair. We understand that a one-month turnaround for a previously addressed problem is frustrating, and we appreciate your patience. Please know that we’re working to improve our processes to prevent such delays in the future. If there’s anything more we can do to address your concerns, please don’t hesitate to reach out. Your satisfaction is important to us.

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