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Ferrari Silicon Valley

Redwood City, CA

Overview
Employees
Reviews
Vehicles
4.9
125 Reviews
Ferrari Silicon Valley OFFICIAL FERRARI DEALER IN Redwood City San Mateo County
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2750 El Camino Real

Redwood City, CA

94061

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Showing 125 reviews

October 15, 2024

At my last service you took five (5) days for an annual service. This is too long. More

by 10SLUVR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Brittis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your honest feedback. We apologize for the extended time taken for your recent annual service. Five days is indeed longer than we aim for, and we understand how frustrating that can be. We're actively working to improve our turnaround times to provide a more efficient experience for valued customers like yourself. We appreciate your patience and hope to deliver a smoother service experience on your next visit. Thank you for bringing this to our attention.

October 10, 2024

Henry is simply the best service manager that I have ever encountered. He is knowledgeable, courteous, detailed, prompt, and most importantly trust worthy! More

by Alex Chang
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Hello Alex, Thank you for your fantastic feedback! We’re thrilled to hear that Henry has made such a positive impact on your experience. His knowledge, courtesy, attention to detail, and trustworthiness are qualities we greatly value, and we’re delighted to know they stood out to you. We’re grateful to have Henry on our team, and we look forward to continuing to provide you with exceptional service at Ferrari Silicon Valley. Best regards, The Ferrari Silicon Valley Team

October 10, 2024

Seamless transaction. Chris was great to work with. If you ever want to buy at classic car come to Canepa! More

by JULIE49
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for the kind words! We’re delighted to hear that Chris provided a seamless experience for your transaction. It’s wonderful to know you enjoyed working with him. And thank you for the recommendation—Canepa is indeed a fantastic destination for classic cars! We look forward to serving you again at Ferrari Silicon Valley.

October 04, 2024

Work previously done was corrected and communication and accommodations were on point this time. My advisor followed up with the contracted windshield repair people to make sure the installation was done co More

by jason@myattic1937.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback! We're glad to hear that your recent experience at Ferrari Silicon Valley met your expectations, with excellent communication and accommodations from your advisor. Ensuring your satisfaction, especially with follow-ups on work like the windshield repair, is our priority. We appreciate your trust and look forward to providing you with seamless service in the future.

October 04, 2024

Sarah is awesome and the service team have always carried out exemplary work. Even if you buy your Ferrari elsewhere, you won't go wrong getting it serviced and fixed here. The experience of buying a car w More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zafiropoulo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Julija Zukova
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Rosafort
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for sharing your detailed feedback. We're thrilled to hear that Sarah and our service team have consistently provided you with exemplary service. However, we sincerely apologize for the issues you encountered during your car purchase experience. The lack of communication, the condition of the car, and the errors with the paperwork are unacceptable, and we completely understand your frustration. This is not the standard we strive for, and we will take your feedback seriously to ensure improvements are made. We value your business and hope to restore your confidence in us. Please don’t hesitate to reach out if there's anything further we can do to address your concerns.

September 29, 2024

John was Of a great help in providing all the information and assistance during test drive and purchase of the vehicle!! Thank you More

by Conti Massimiliano
Recommend Dealer
Yes
Employees Worked With
John Rosafort
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gianfranco Torrano #1 *****
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Nov 14, 2024 -

Ferrari Silicon Valley responded

Thank you for your kind words! We're thrilled to hear that John provided valuable information and assistance during your test drive and purchase. Ensuring a smooth and informative experience is our goal, and we’re delighted that John was able to meet your expectations. Congratulations on your new Ferrari, and we look forward to seeing you again at Ferrari Silicon Valley!

September 25, 2024

Had some issues at first with car and recurrent problems but they made up with it with their service and replaced my battery for free. More

by danvdang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Ferrari Silicon Valley responded

Thank you for your feedback and for giving us the opportunity to address the issues you experienced. We’re sorry for the initial concerns but are glad to hear that our team was able to make it right with a complimentary battery replacement. Your satisfaction is important to us, and we’re committed to providing you with the high level of service you deserve. Please don’t hesitate to reach out if you need further assistance in the future.

September 23, 2024

Friendly, good interaction and communications . Easy to do business with. Would be happy to do business again More

by albert.koo
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ismail Burduroglu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Ferrari Silicon Valley responded

Thank you, Albert, for your kind words! We're delighted to hear that your experience at Ferrari Silicon Valley was friendly and seamless. We appreciate your feedback and look forward to doing business with you again in the future. Forza Ferrari!

September 20, 2024

Sarah is incredibly helpful, very polite and knowledgeable. All service and sales employees are great. More

by jarcbr01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julija Zukova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rosafort
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Brittis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison
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Sep 24, 2024 -

Ferrari Silicon Valley responded

Thank you for your kind review! We're thrilled to hear that Sarah and the entire team at Ferrari Silicon Valley provided you with excellent service. We truly appreciate you choosing us and are grateful to have you as part of our Ferrari family. We look forward to serving you again in the future! Forza Ferrari!

September 15, 2024

Service advisor Madison Berry is great! Communicates well, very responsive and very friendly. Highly recommended! More

by GoNiners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Berry
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Sep 24, 2024 -

Ferrari Silicon Valley responded

Thank you for your wonderful review! We're thrilled to hear that Madison provided such excellent communication and service. We truly appreciate your recommendation and look forward to serving you again at Ferrari Silicon Valley. Forza Ferrari!

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