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Ferrari Silicon Valley

Redwood City, CA

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Employees
Reviews
Vehicles
4.9
123 Reviews
Ferrari Silicon Valley OFFICIAL FERRARI DEALER IN Redwood City San Mateo County
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2750 El Camino Real

Redwood City, CA

94061

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Showing 123 reviews

October 20, 2023

Hey there! If you’re on the hunt for top-notch customer service, you must stop by Ferrari Silicon Valley. My account executive, Julija Zukova, is an absolute ge More

by xx
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julija Zukova
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Ferrari Silicon Valley responded

Thank you for highlighting the top-notch customer service provided by Julija Zukova. We're pleased that you enjoyed exploring our incredible inventory and the delightful coffee during your visits.

October 14, 2023

Have been bringing my Ferraris here since it opened, Ordered my 458 from here, Service always gets it right. More

by MLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Ferrari Silicon Valley responded

Thank you for being a valued customer of Ferrari Silicon Valley since our inception. We appreciate your trust and loyalty. It's fantastic to hear that you've been consistently satisfied with our service and that we were able to assist you in acquiring your Ferrari 458. We take pride in delivering top-notch service every time. Should you ever need anything or have any questions, please feel free to reach out. We're here to ensure your continued satisfaction. Thank you for choosing Ferrari Silicon Valley, and we look forward to serving you for years to come.

October 12, 2023

Sarah was really super in helping get service set up and completed, super awesome, thanks! More

by JOHN.L.HALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Ferrari Silicon Valley responded

Thank you John, for taking the time to share your positive experience with us. We're thrilled to hear that Sarah provided you with exceptional service in setting up and completing your service appointment. Our team at Ferrari Silicon Valley takes great pride in delivering top-notch service, and your feedback is truly appreciated. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Ferrari Silicon Valley, and we look forward to serving you again in the future.

October 05, 2023

Got the car back on time and very detailed excellent communication while in the shop, Friendly and well prepared staff and Service Dept attention to details very happy. Thank you More

by CaliDani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Ferrari Silicon Valley responded

Thank you for sharing your positive experience with us. We're delighted to hear that you received your car on time with meticulous attention to detail, excellent communication, and a friendly and well-prepared staff. Our service department takes pride in ensuring our customers are satisfied, and we're thrilled that you had a positive experience. Your feedback is invaluable to us, and we look forward to continuing to provide exceptional service to meet your automotive needs in the future.

October 05, 2023

Excellent Dealership. Ever since the new ownership, the service has been exceptional. Thank you for the great experience! More

by tonysuzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geraldine Ashizawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Ferrari Silicon Valley responded

Thank you Tony. We greatly appreciate your kind words and positive review of Ferrari Silicon Valley. Since the transition to new ownership, we have been committed to delivering exceptional service to our valued customers, and we're delighted to hear that your experience reflected just that. At Ferrari Silicon Valley, we understand the importance of providing excellent service, and we continuously strive to improve your experience. Your feedback helps us in this endeavor. If you're looking for more outstanding experiences and exceptional service, we invite you to visit Ferrari Silicon Valley again. We are dedicated to ensuring your satisfaction. Thank you for choosing Ferrari Silicon Valley. We look forward to serving you again soon.

October 02, 2023

The staff was friendly and service was fine, Lost contact with the service writers due to vacations and illnesses at SV Ferrari. All services were farmed out but wish they could have been more tightl More

by chris@westcityproperties.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Brittis
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Oct 19, 2023 -

Ferrari Silicon Valley responded

Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly and the service satisfactory. We apologize for any inconvenience caused by the temporary disruptions in contact with our service writers due to vacations and illnesses. We understand the importance of timely and well-coordinated service, and we appreciate your patience during this period. Your feedback is essential to us, and we will work towards improving our scheduling and communication processes to ensure a smoother experience for you in the future. We value your business and hope to serve you even better next time.

Oct 22, 2023 -

chris@westcityproperties.com responded

The issue was completely understandable. Illness is unavoidable. The staff treats its customers with great respect. It was just a glitch. I would encourage Ferrari owners to bring their cars here. I will certainly be back for service again.

September 30, 2023

Ferrari is a super luxury exclusive brand but the service center experience is like a regular Mercedes or BMW. It doesn’t feel exclusive. More

by SGEDDAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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September 30, 2023

It’s always great to work with Ferrari of Silicon Valley. They make the process easy and convenient. More

by sundeepkumarbawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismail Burduroglu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 19, 2023

Always pleasant, direct, easy to work with, and delivers. Also, they get my car back to me either within the timeline promised or sooner. More

by ZACHARY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geraldine Ashizawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zafiropoulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Narez
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September 16, 2023

Although waited over 3 years for my 812GTS, the wait was worth it. The car was delivered in pristine condition to my home and Jason Z personally came to give me a tutorial on the car’s various features. S More

by KRAKARIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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