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Ferman Volvo Cars of Tarpon Springs - Service Center

Tarpon Springs, FL

4.7
1,176 Reviews

1,176 Reviews of Ferman Volvo Cars of Tarpon Springs - Service Center

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October 06, 2021

Matt and the Service Staff is ALWAYS helpful and caring--great experience and just a pleasure to be your customer--Thank You!! More

by jjluecke2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Oct 11, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

October 01, 2021

I find the Service Department to be very efficient, accessible and friendly. Great Customer Service. More

by nradan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Oct 11, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

October 01, 2021

Good service polite staff very friendly they know about your car very satisfied with there services More

by Badabom28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Oct 11, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

September 27, 2021

My choice for service for 25 years. For purchasing a car also. I appreciate having a complimentary loaner. More

by spike149247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Oct 11, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

September 22, 2021

your service department sucks with a capitalS I would not recommend your dealership to anyone because of your POOR service More

by fmevoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Ketchum
Oct 11, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

We apologize for the negative experience you had with us. Please contact our manager, Shannon Newman at shannon.newman@ferman.com (727) 934-5789 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

September 21, 2021

Always a great experience with the Service department agents and techs. Wouldn’t go anywhere else with my XC-90. Thanks for all you do. More

by BILL.NELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Sep 27, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

September 16, 2021

Always happy and professional. Makes my visit pleasurable cause they are quick and efficient. I love my team Matt and Sharon More

by cdf1825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Sep 21, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

September 06, 2021

Great job, friendly staff, work done right! a a a a Great job, friendly staff, work done right! a a a a a a a a a a a a a a a a a a a More

by adviser451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Sep 08, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

September 02, 2021

Sharon was courteous and approachable. She called to let me know of front tire problem and communicated well. All folks were very professional. Service was prompt. More

by magibb60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

August 31, 2021

Very fast service 1 hour. Service writers are great. Are very helpful and take the time to explain what the problem was and what was done to repair it. More

by ESPECTOR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ketchum
Sep 08, 2021 -

Ferman Volvo Cars of Tarpon Springs responded

Thank you for your review!

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