Ferman MINI of Tampa Bay - Service Center

Surpise, Surprise After leaving the service center, I received an email outlining more than $1000 in additional "refused" service, and prices on the one suggested doubl After leaving the service center, I received an email outlining more than $1000 in additional "refused" service, and prices on the one suggested doubled. Called by service manager who tried to convince me that I "misunderstood" and his agent "told me everything". Interestingly, he never once acknowledged anything I said (or had in writing) could be right. Take your car elsewhere. More

Good job and even washed an vacuumed the car Gave me a Good job and even washed an vacuumed the car Gave me a loaner due to the long wait time Will come back when I’m in town Good job and even washed an vacuumed the car Gave me a loaner due to the long wait time Will come back when I’m in town More

Rolled up with a run flat issue while on my way to work with no appointment. Instantly taken care of, given courtesy vehicle, and was able to pick up my car by end of the day. with no appointment. Instantly taken care of, given courtesy vehicle, and was able to pick up my car by end of the day. More

Service was great Work was completed quickly. The service advisor was friendly and professional I appreciated getting a detailed description of the problem; that help Work was completed quickly. The service advisor was friendly and professional I appreciated getting a detailed description of the problem; that helped me decide how to proceed with repairs. More

Review of service on my mini Per usual I am a satisfied Ferman Mini customer! Ferman picked up and delivered my car for its service since I did not want to come into direct conta Per usual I am a satisfied Ferman Mini customer! Ferman picked up and delivered my car for its service since I did not want to come into direct contact with anyone during this covid-19 issue. I want to HIGHLY RECOMMEND COURTNEY DEASON! She knows her stuff and also knows how to explain issues clearly and simply such that owners like me who love our mini but are not mechanics can understand! I feel SO comfortable with Ferman knowing that Courtney will talk turkey and listen to my concerns as well! Ferman, you are truly fortunate to have her! Please pay her well! More

My service advisor Derrick was great. He was professional and fun. He also answered all my questions and even though he didn't know all the answers he asked his colleagues and they assisted on answering my q and fun. He also answered all my questions and even though he didn't know all the answers he asked his colleagues and they assisted on answering my questions. More

Excellent experience I brought my car in for normal maintenance (spark plugs and oil change). I waited in the waiting area and the service was performed in about 2 hours. I brought my car in for normal maintenance (spark plugs and oil change). I waited in the waiting area and the service was performed in about 2 hours. I was very satisfied with the service and will use Ferman again in the future. More

Top level customer service Sal and the entire team at Ferman are the best. They make you feel like you are their only client. I cannot say enough good things about the service e Sal and the entire team at Ferman are the best. They make you feel like you are their only client. I cannot say enough good things about the service experience. Amazing attention to detail and great communication. More

Great pick up and delivery return service. Super convenient! The drivers were very professional and adhered to the current social distancing godliness. The service team did a fantastic job staying convenient! The drivers were very professional and adhered to the current social distancing godliness. The service team did a fantastic job staying in contact throughout the outside. More

Satisfied Great experience and service performed quickly considering the Pandemic crisis. Appreciate you also washing the Mini too😎. Enjoyed the coffee and cho Great experience and service performed quickly considering the Pandemic crisis. Appreciate you also washing the Mini too😎. Enjoyed the coffee and chocolate bars in your eating areas . More