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Ferman MINI of Tampa Bay - Service Center
Palm Harbor, FL
1,068 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,068 Reviews of Ferman MINI of Tampa Bay - Service Center
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February 21, 2020
Great service. Thanks. I like the valet service, the wait was very reasonable to schedule. I had a day delay in getting my car back, but that was my fault too. I had a hard time getting to the right person t was very reasonable to schedule. I had a day delay in getting my car back, but that was my fault too. I had a hard time getting to the right person to set up the valet appointment, but I couldn't remember the correct wording to get to the right person. I had to leave like 4 voicemails before I found Courtney. But she was so awesome! More
by daphne29r
Verified CustomerEmployees Worked With
Courtney Deason
February 20, 2020
Low Oil Level Derrick was awesome and provided excellent service. The wash wasn't very good as they didn't dry the car or wash one of the wheels. Derrick was awesome and provided excellent service. The wash wasn't very good as they didn't dry the car or wash one of the wheels. More
by P4MAN2003
Employees Worked With
Derrick Snyder
February 20, 2020
Cesar my service advisor was awesome! Polite, and efficient. Provided a loaner vehicle and kept his word as to when my vehicle would be repaired. efficient. Provided a loaner vehicle and kept his word as to when my vehicle would be repaired. More
by Happy Shiba
Employees Worked With
Cesar Tereso
February 18, 2020
BMW service Excellent service and very friendly service personnel. The process to drop off the car and pickup a loaner was quick and very efficient. They handled Excellent service and very friendly service personnel. The process to drop off the car and pickup a loaner was quick and very efficient. They handled my questions in a very professional manner More
by ndballinger
Employees Worked With
Marc Youngsma, Courtney Deason, Derrick Snyder
February 17, 2020
Excellent Service and Communication Routine maintenance plus front springs - no problems, except this will be a 2 part service as we are still waiting for parts from Germany to complete Routine maintenance plus front springs - no problems, except this will be a 2 part service as we are still waiting for parts from Germany to complete the repairs. Not the fault of the dealership, but inconvenient to drop off and pick up twice. More
by roddpearcy
Employees Worked With
Nick Hawk
February 17, 2020
Great Service I took my car to Ferman BMW for preventive maintenance. They provided me with a BMW loaner and my car was completed earlier than expected. Completely I took my car to Ferman BMW for preventive maintenance. They provided me with a BMW loaner and my car was completed earlier than expected. Completely satisfied with my experience. More
by Buckeye
Employees Worked With
Nick
February 17, 2020
Quality repair of air suspension Had a sagging rear suspension caused by a leaking air spring. Jimmy (service writer) dealt with a 3rd-party extended warranty company & got the repair Had a sagging rear suspension caused by a leaking air spring. Jimmy (service writer) dealt with a 3rd-party extended warranty company & got the repair covered completely. The repair was effective. More
by CWGN4
Employees Worked With
James Whaley
February 17, 2020
Quick Service The gentleman who handled my service was very pleasant. He also explained a few things to me which was helpful. The service was quick. I am happy with The gentleman who handled my service was very pleasant. He also explained a few things to me which was helpful. The service was quick. I am happy with it. More
by D Sieger
Employees Worked With
Another man who greeted me but do not know his name., Derrick Snyder
February 17, 2020
Courtney and Paul are kind, honest, funny and professional. Always a great experience. Today was an unscheduled Saturday visit - and still an excellent visit. Thank you! professional. Always a great experience. Today was an unscheduled Saturday visit - and still an excellent visit. Thank you! More
by Kima
Employees Worked With
Paul - service manager, Courtney Deason
February 17, 2020
I was today years old when I realized that what I thought was extended warranty for $1900 was actually just for maintenance- basically 4 oil changes, 4 car washes, and 4 sets of wiper blades. WHAT A RIP OFF! was extended warranty for $1900 was actually just for maintenance- basically 4 oil changes, 4 car washes, and 4 sets of wiper blades. WHAT A RIP OFF! left without having anything done because to start was going to cost $140just to run a diagnostic.... Free service from Auto zone btw. Burst my bubble about mini. Probably won't be getting another one. Not service department fault, she was just the messenger. More
by Karen.huber01
Employees Worked With
Jamie Annese
