Ferman MINI of Tampa Bay - Service Center

Fantastic experience with the entire team-especially Dallas Crider. We are truly enjoying every aspect of our new Mini. The selection of cars was good and the atmosphere low pressure. Dallas Crider. We are truly enjoying every aspect of our new Mini. The selection of cars was good and the atmosphere low pressure. More

Quick and easy Courtney checked me in and clearly explained the work to be performed. Car was ready in under an hour, and Courtney explained recommendations for futu Courtney checked me in and clearly explained the work to be performed. Car was ready in under an hour, and Courtney explained recommendations for future service. More

Excellent Work and Service Derrick at Ferman is fantastic to work with and communicates great. He's an advocate when working with a warranty company, and watches out for your be Derrick at Ferman is fantastic to work with and communicates great. He's an advocate when working with a warranty company, and watches out for your best interest. We always feel treated with respect and understanding. More

A service department that goes above and beyond is rare these days! We were having a drive ability issue with our 2016 Mini Countryman & we had already had it to one dealership who didn’t even try to find these days! We were having a drive ability issue with our 2016 Mini Countryman & we had already had it to one dealership who didn’t even try to find the issue, told us it was a “normal characteristic” of the vehicle, so MINI USA suggested we try another dealership, our next closest was Ferman which was approximately 120 miles, they’re tech could not duplicate the problem right away either so Courtney recommended letting them keep it another day & sent us home in a loaner vehicle, another thing the other dealership didn’t offer, on the 2nd day the tech did feel the issue & they replaced the coils & the car has ran great since, we had another issue with the A/C shortly after & they came through again by sending us a vehicle instead of us driving to them!! Awesome people in that service department!! I wouldn’t change a thing & we will return! ⭐️⭐️⭐️⭐️⭐️ Oh!! They also drove us to lunch the first day!! Thanks to that fella as well, can’t recall his name More

20K BMW service Our last service on our M240i was fantastic from start to finish. The service advisors, technicians and sales team are always helpful, courteous and k Our last service on our M240i was fantastic from start to finish. The service advisors, technicians and sales team are always helpful, courteous and knowledgeable with the car and any questions or concerns that I had. More

Great dealership! Wonderful people to work with and each one provides outstanding customer service. In addition to service, we have also purchased a vehicle from Ferman. Another great experience. one provides outstanding customer service. In addition to service, we have also purchased a vehicle from Ferman. Another great experience. More

Outstanding service I'm very pleased with a level of service at this dealership. My Service Advisor, Courtney Deason is very professional, knowledgeable and customer orie I'm very pleased with a level of service at this dealership. My Service Advisor, Courtney Deason is very professional, knowledgeable and customer oriented specialist. She works hard to provide nice, comfortable and positive experience when it comes to repairs of your beloved vehicle. Mechanics/technicians are extremely familiar with MINIs and their workmanship is outstanding. More

I brought in my X1 for For A re-call modification. All work was completed expeditiously and with the highest level of BMW professionalism . I was very pleased with the urgency and quality of work. work was completed expeditiously and with the highest level of BMW professionalism . I was very pleased with the urgency and quality of work. More

Helpful and Kind Service Very friendly and helpful customer service. Bob was willing to spend all the time I needed answering questions in my car about how to use my bluetooth Very friendly and helpful customer service. Bob was willing to spend all the time I needed answering questions in my car about how to use my bluetooth. It has a comfortable waiting area with lots of great complimentary snacks! Always a good experience. I love my Mini! More

I had to go in due to there was a horn malfunction on my 2015 Mini. My advisor was Courtney and she is always super helpful! She makes sure that things are done right! There were also a few minor dents abov 2015 Mini. My advisor was Courtney and she is always super helpful! She makes sure that things are done right! There were also a few minor dents above the driver side handle that were taken care of including a strange white streak of paint on the front bumper of the bonnet. We highly recommend the service department at Ferman Mini! More