Ferman MINI of Tampa Bay - Service Center

Oil Change I would like to file a complaint about my service received on 11/11/2014. I took in my Mini Cooper R-52 for a standard oil change and free 27 point i I would like to file a complaint about my service received on 11/11/2014. I took in my Mini Cooper R-52 for a standard oil change and free 27 point inspection today. Before I even left the dealership after my oil change I checked the level on my dipstick to find it was at least a quarter of a inch over the max level. Upon my discovery I went back inside to ask Dennis Daley about it but he reassured me it was standard procedure followed by Ferman Mini of Tampa Bay because he claimed the engine ran so high that the level would drop within three weeks. I left the dealership and began to inquire more about Minis oil consumption with other Mini dealers nationwide and not one dealership stated I should ever exceed the max level on the dipstick. I also went over my manual to find it stated never to fill over the max line, not only did the manual say that but it was also stated right on the dipstick. I expect this service if I took my Mini to the local Wal-Mart or Jiffy Lube but I did not expect such poor service from the people who stand behind Mini. Not only was I provided poor service but I was lied to afterwards by Dennis Daley. Ferman Mini of Tampa Bay will be lucky if I ever bring my Mini Cooper back for a oil change. More

Zero problem solving skills. If you have a problem on a Saturday, sorry--you're out of luck. No communication between departments. Empty promises. Managers don't call back after repeated calls. All exc Saturday, sorry--you're out of luck. No communication between departments. Empty promises. Managers don't call back after repeated calls. All except one experience with this dealership (and I've had nearly 10) have been miserable. More

My wife purchased a mini cooper from Palm Harbor... As luck would have it I was driving her cooper to do some business at a local torro dealer near our home and the mini experience some problems... I had luck would have it I was driving her cooper to do some business at a local torro dealer near our home and the mini experience some problems... I had the worst experience of my lifetime at Wesley Chapel Mini-cooper in Wesley Chapel but drove on a spare tire to Palm Harbor the next day. I want to thank Matt Cerro, Motoring Advisor and all who helped us at Palm Harbor. Thank you, Richard McGinnis More

My wife and I have a 2006 MINI Convertible with less than 50,000 miles. Unfortunately Ferman MINI is the only dealership in Tampa Bay and the West Coast of Florida. Every time we take the car in for servic 50,000 miles. Unfortunately Ferman MINI is the only dealership in Tampa Bay and the West Coast of Florida. Every time we take the car in for service they give us a list of 3 or 4 other things that need to be fixed. Each "suggested" repair runs about $600 on average. We understand things happen, but they are clearly trying to scam us. We know because we went for an oil change and then back for a minor power window repair 3 weeks later. The suggested repairs they identified at the first visit are totally different from the ones they suggested at the second visit! Power steering pump suggested today: $750. If the power steering pump goes out in the next year, I'll come back on this site and retract my comments. If the power steering pump, suspension bushings and engine cooling fan are all wrong with this car at <50,000 miles, NO ONE SHOULD EVER BUY A MINI. I think the dealer is corrupt. More

My service issue was with lost connectivity to SIRIUS when SIRIUS (not MINI) changed their platform. Melvin was so accomodating and killed himself to rectify the situation. He ended up escalating to MINI when SIRIUS (not MINI) changed their platform. Melvin was so accomodating and killed himself to rectify the situation. He ended up escalating to MINI, SIRIUS and XM radio and made them teleconference together to attempt to correct the issue. To ensure I was not inconvenienced, he went out of his way to put me in a replacement MINI Sport (hmmmm is this a puppy dog loaner!! hee hee....I still love MY baby better though!) Melvin ended up replacing the entire radio. No cost to me for either the rental/loaner or all the hard work! BETTER than fabulous experience! I love my family!!! e More