Ferman MINI of Tampa Bay - Service Center

Went the extra mile. Brought car in because check engine light was on. Appointment was kept on time. They figured it out quickly as a minor problem, and we're very honest Brought car in because check engine light was on. Appointment was kept on time. They figured it out quickly as a minor problem, and we're very honest about it when they could have run the bill up easily. After the service was complete, the advisor showed me some features in the car that I was unaware of. He also reviewed my Easy Care contract and recommend the proper maintainace schedule. More

First Rate Service employees are great to work with. They answered all my questions and completed all the work that needed to done. We are new to the area and ar Service employees are great to work with. They answered all my questions and completed all the work that needed to done. We are new to the area and are treated as long time customers. More

Great Service Excellent service. Kept me informed on progress. Vehicle cleaned and washed. Service area well stocked with drink and food. Quick turn around will ret Excellent service. Kept me informed on progress. Vehicle cleaned and washed. Service area well stocked with drink and food. Quick turn around will return again. . More

Excellent Motoring Services/ Unsatisfactory Web Schedule Ser My Mini service experience was excellent. However, my web scheduling experience was UNSATISFACTORY. The wait option was not available. I had to lie, i My Mini service experience was excellent. However, my web scheduling experience was UNSATISFACTORY. The wait option was not available. I had to lie, indicating drop off, in order to get an appointment. I am bothered by the need to lie. What was my maintenance problem? I had an exterior blub warning, replacement of the antenna and gas cap. Definitely not major repair issues. I live in Tampa and arrived at your service center prepared to turn around and drive to another dealership. I purchased my first Mini from you in 2005 and now drive a 2012 because I wanted a different color. So far all my purchases and maintenance has been with you. Do something about your web scheduler. More

Great Graphic Work The Mini seemed naked without it's stripes .😁 Took it to Ferman Mini and they did a fantastic job on it. My Mini is complete. The Mini seemed naked without it's stripes .😁 Took it to Ferman Mini and they did a fantastic job on it. My Mini is complete. More

Unethical sale of complete lemon I bought my Mini Cooper S Clubman from Ferman on May 29, 2014, excited to have purchased my first Mini Cooper. In my year and a half of ownership ( I bought my Mini Cooper S Clubman from Ferman on May 29, 2014, excited to have purchased my first Mini Cooper. In my year and a half of ownership (and 40,000 miles), I have had system wide failure issues on the car, including: -Thermostat Housing -Cooling Fan -Waterpump -A/C Compressor -Timing Chain (Class action lawsuit judgement - refusal to help) -Valve Cover Leaks -Oil Filter Adapter leaks -2 Broken Oil Caps -Cam Cover leaks -Front Case Leaks -Alignment Issues -4 sets of brakes -2 sets of tires -Non functioning Radio The oil changes and services were done through Ferman Mini until my distrust became apparent. I was notified of the class action lawsuit judgement against Mini for the problematic engine. I reached out to Mini directly 1/26/16, and was told that there were options, but I had to bring the car into the dealer to have it looked at. By now, the car has engine noise at start up, is leaking a considerable amount of oil, and is smoking occasionally. I’m immediately told that I would have to pay an excessive and added $250 diagnostic fee - for a car that I have been sold from this dealer and dissatisfied since day 1 - because I had “too many issues”. I hesitantly agree, hoping that Mini will do right by me in light of the legal action against them. I’m told that the car needs Timing Chains, has oil leaks coming from the front cover, the remote oil filter adapter, and cam cover, the radio would have to be replaced, the water pump is leaking, and my concerns about the transmission issues were never even addressed. The only assistance I was offered was a discount off the work- on a car that has a class action judgement against to repair and told to pay out of pocket an additional $3000 to fix. I have owned the car less than 2 years, and less than 40,000 miles. These are not normal wear and tear repairs, these are not negligent repairs, they are horrific and system wide failures that have warranted legal actions, and Ferman knew this when it dumped the car on me, the unsuspecting buyer. While looking back at my inspection reports, they had noted on the hand written inspection that oil leaks were present at my first service visit and never advised... while it would have still been under warranty. So thoroughly discouraged, I looked at trading it in only to find that it has depreciated so much since I bought it that I am stuck with over $10,000 in negative equity, and that's not even including the work I'd have to get done just to trade it in. I was sold the car for $16,900, and it is barely worth $4800 today. I feel that I was completely ripped off by Ferman, knowingly sold a lemon of a car that had pending litigation against, and have zero options of getting out of this car into something reliable. How can a car that is less than 6 years old and under 100k miles have system-wide failures across the board? More importantly, how can a dealer such as Ferman, in good faith sell me a vehicle with pending litigation and this many issues? A/C compressor failure, Cooling Fan failure, Thermostat Housing leaks, waterpump leaks, 4 separate oil leaks in 4 different locations, a timing chain issue that Mini is aware of but wants me to pay out of pocket to repair, Transmission issues that that endangered my life when the vehicle surged forward on its own at a light, radio failures, 4 sets of brakes in 40k miles, 2 sets of tires, THIS is the kind of quality that Ferman delivers to its customers? Please stay away from Ferman and Mini - and share this story as a warning to all of their absolutely unethical actions More

Mini Nav system We bought our mini countryman about a year ago & have never been able to use all features of the NAV system so I scheduled an appointment to go over A We bought our mini countryman about a year ago & have never been able to use all features of the NAV system so I scheduled an appointment to go over ALL of the key features. I met with Kenny Russell, the resident expert in the field, who went over the basics for the system. We went over multiple examples of finding places & points of interest as well as the map features for the system so that I had a better understanding of the logic the system uses. Thanks Kenny and Ferman mini! More

Kenny Russell great service! Kenny Russell went above and beyond service to my BMW. He came to my house to program my garage opener. Heis very knowledgeable and polite. Thank you, Kenny Russell went above and beyond service to my BMW. He came to my house to program my garage opener. Heis very knowledgeable and polite. Thank you, Kenny! More

Outstanding! I originally bought my MINI in Palm Harbor. Not only was I living in St. Pete at the time, but also that was the only MINI dealer in Tampa Bay. Gary I originally bought my MINI in Palm Harbor. Not only was I living in St. Pete at the time, but also that was the only MINI dealer in Tampa Bay. Gary Mack was a super salesman and I still receive birthday greetings from him each year. :) I moved to Tampa and ended up switching to Wesley Chapel. Overall, I did not have a good experience in Wesley Chapel, but the convenience kept me going back until I decided enough is enough. With even my brother (also a MINI owner) being treated poorly there, I came back to Palm Harbor and am I *really* glad and grateful that I did. Recently my MINI suddenly stopped working. I called Palm Harbor and was able to get my car towed in and a (super) loaner car to use in the meantime -- pure seduction making me want a new car (those dealers know what they are doing by giving such loaner cars). It took a few days to figure out the problem, which left me uneasy since I figured a complicated problem meant an expensive repair. I ended up talking with Dennis, the service manager, who allayed my fears and reassured me that Palm Harbor was going to do what is fair. Dennis called me back in a timely fashion and already had asked MINI to help me out with a goodwill repair, so that he could give me the good news right away that I would not have thousands of dollars in repair but only a fraction of that. I was _so_ thankful. If you have any concerns, talk with Dennis. He is very calm, reasonable and empathetic. He went above and beyond to help me out and I will not forget it. I want to let others know that they can find a trustworthy person in Palm Harbor. I would encourage anyone to make the extra drive to Palm Harbor over Wesley Chapel. More

Bad service!!! We have taken our two Minis to this dealership for service many times. We are always given a huge long list of additional things that need to be fixe We have taken our two Minis to this dealership for service many times. We are always given a huge long list of additional things that need to be fixed. Things that have never been an issue until we take it in to them....draw your own conclusions. And it always takes much longer to fix than promised. They are also hard to get a hold of and don't return calls in a timely manner. I would not recommend this dealership for service. I don't feel like they have integrity and do not garner my trust that they are honest. More