Ferman MINI of Tampa Bay - Service Center

Out of pocket repair expense. Disappointed to learn that the window regulator on my CPO 2017 X5, still under original warranty, was not a covered repair. I purchased the car at th Disappointed to learn that the window regulator on my CPO 2017 X5, still under original warranty, was not a covered repair. I purchased the car at the end of January 2020 and was looking forward to somewhat better treatment by BMW. My service rep was understanding but echoed the BMW line. More

Sal was great! Got us in touch with the sales staff and not only helped with the service but we bought a used car, too. The entire sales team from the Brian to see if we could move up, to Charles Fernan not only helped with the service but we bought a used car, too. The entire sales team from the Brian to see if we could move up, to Charles Fernandez and finance were top notch. More

Great service. Thanks. I like the valet service, the wait was very reasonable to schedule. I had a day delay in getting my car back, but that was my fault too. I had a hard time getting to the right person t was very reasonable to schedule. I had a day delay in getting my car back, but that was my fault too. I had a hard time getting to the right person to set up the valet appointment, but I couldn't remember the correct wording to get to the right person. I had to leave like 4 voicemails before I found Courtney. But she was so awesome! More

Low Oil Level Derrick was awesome and provided excellent service. The wash wasn't very good as they didn't dry the car or wash one of the wheels. Derrick was awesome and provided excellent service. The wash wasn't very good as they didn't dry the car or wash one of the wheels. More

Cesar my service advisor was awesome! Polite, and efficient. Provided a loaner vehicle and kept his word as to when my vehicle would be repaired. efficient. Provided a loaner vehicle and kept his word as to when my vehicle would be repaired. More

BMW service Excellent service and very friendly service personnel. The process to drop off the car and pickup a loaner was quick and very efficient. They handled Excellent service and very friendly service personnel. The process to drop off the car and pickup a loaner was quick and very efficient. They handled my questions in a very professional manner More

Great Service I took my car to Ferman BMW for preventive maintenance. They provided me with a BMW loaner and my car was completed earlier than expected. Completely I took my car to Ferman BMW for preventive maintenance. They provided me with a BMW loaner and my car was completed earlier than expected. Completely satisfied with my experience. More

Quality repair of air suspension Had a sagging rear suspension caused by a leaking air spring. Jimmy (service writer) dealt with a 3rd-party extended warranty company & got the repair Had a sagging rear suspension caused by a leaking air spring. Jimmy (service writer) dealt with a 3rd-party extended warranty company & got the repair covered completely. The repair was effective. More