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Ferman MINI of Tampa Bay - Service Center
Palm Harbor, FL
1,155 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,155 Reviews of Ferman MINI of Tampa Bay - Service Center
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March 17, 2020
Service Everything was done well and got a report card on my car for future service advice. Jamie was wonderful and very knowledgeable thank you all Everything was done well and got a report card on my car for future service advice. Jamie was wonderful and very knowledgeable thank you all More
by tldl424
Verified CustomerEmployees Worked With
Jamie Annese
March 17, 2020
Good people, good service Always friendly and ready to help. With all of the complexities of the cars it great to find people who understand them and can explain them to you. Always friendly and ready to help. With all of the complexities of the cars it great to find people who understand them and can explain them to you. More
by SALANDOLINA
March 16, 2020
I don’t have anything good to say about BMW right now. I will never purchase a bmw again, at least at ferman BMW. Sales manager is terrible and the service department isn’t much better will never purchase a bmw again, at least at ferman BMW. Sales manager is terrible and the service department isn’t much better More
by TERIWOOD18
Employees Worked With
Alex Alvarez
March 13, 2020
Grrrrrrrrrrrrrr! I have been a loyal and satisfied customer at Ferman Mini since I purchased my beloved Mini Maggie in 2013. I am about to go on a long road trip, so I I have been a loyal and satisfied customer at Ferman Mini since I purchased my beloved Mini Maggie in 2013. I am about to go on a long road trip, so I scheduled my regular maintenance online and when I was on the way, I got a call from (Brian?Courtney would know who he was) who knew I was on the way and asked if I was interested in trading up. I told him not really but I would think about it. I checked in with Courtney, who was very helpful and then was greeted by Brian who implied that hanging on to an old car was “not the American way.” He said he would go look at my car and handed me over to Chellcey, a sales person, who was very nice and showed me around. An hour or so later, I was presented with a $6877.21 estimate for repairs and was told that I should just trade her in because she was just too bad to drive. At that point I felt like I was being scammed, like the stereotypical old lady being taken by a car salesman. I found it ironic that my estimate was so ridiculous right after, Brian or whatever his name was, told me I needed to buy a new or used car. As much faith as I have had in Maggie, who has never let me down on the road, all that was thrown out the window. I told Courtney to just do the oil change and I left. By the way, I never saw Brian again. I am reminded of the old adage, “A satisfied customer will tell three people and a dissatisfied customer will tell millions!” I am disappointed and hurt and I will be taking my business elsewhere. More
by DIASMBC
Employees Worked With
Brian?
March 12, 2020
Found lots of new things after I left Could not access my maintenance/warranty information. 5 days later they say I need $2000+ in repairs on a 2015 Mini with 40,000 miles. And none is cov Could not access my maintenance/warranty information. 5 days later they say I need $2000+ in repairs on a 2015 Mini with 40,000 miles. And none is covered! Really! When I was there they mentioned one, $500 repair that was affecting the rear lights. I am at a loss! More
by skosmoskijr
Employees Worked With
Derrick Snyder
March 09, 2020
Took my car in for service. Was greeted very quickly in a very friendly manner. Great turn around time and fast service! Will definitely come back again! very friendly manner. Great turn around time and fast service! Will definitely come back again! More
by RYANM19
Employees Worked With
Marc Youngsma, Courtney Deason
March 08, 2020
Although the repair bill was very high, they were very understanding and applied all available coupons, provided savings on labor, and even provided a few parts at no cost. And of course free rentals are understanding and applied all available coupons, provided savings on labor, and even provided a few parts at no cost. And of course free rentals are much appreciated as well. The staff is very helpful and friendly. More
by auburngrad02
Employees Worked With
All of the technicians who worked on the car and anyone else who helped - awesome job, Marc Youngsma
