Ferman MINI of Tampa Bay

Ryan is Awesome! I have several friends who have MINIs and decided I wanted one for myself. The problem is, I wanted a specific color and a bodystyle that was no longe I have several friends who have MINIs and decided I wanted one for myself. The problem is, I wanted a specific color and a bodystyle that was no longer in production. I thought it was a longshot to try to find a new one, but decided to take a look on AutoTrader to see what I could find..... low and behold, there it was in all its glory! The right color, the stick shift I always wanted, and it was listed as new. I contacted Ferman through their website and someone from their internet department called first ,but then Ryan called a little while later and he was so nice on the phone. He went over the equipment and offered to take some pictures of the car as they had switched out the wheels, and I promptly had them in my inbox. He even confirmed the car was in fact, still a new car and had all the full warranty left! The tricky part was I live in the northeast and they are in Florida. "Not a problem! We handle people like you all the time!" was his answer.I was very hesitant to even make the call on a car so far away... more wishful thinking than anything else, but Ryan quickly put me at ease with his calm and professional demeanor and passion for his product. I had a great straightforward price within an hour, as well as a shipping quote and his personal recommendation for airlines and hotels in the area if I decided to make a vacation out of my purchase. I opted for the easy way and have them ship the car. Ryan kept me posted all along the way via phone and email, and the only hiccup came with the delay in the finance guy contacting me and getting the paperwork to me..... other than that, the experience was perfect! As soon as everything processed, Ryan contacted me again to update me on shipping eta, and again the moment the car left their lot. I had my car just a few days after that and haven't been happier! He even threw in a goody bag and went over my car on the phone with me once I received it, just to make sure I knew how everything worked! I have never had someone go over everything on a car like that! Wow! Thanks again Ryan for the best experience ever! Keep on doing what you are doing! You definitely have it down to a science and Ferman has a real gem in you! More

Exactly what I was told I accomplished the vast majority of the "deal" via text and email. When I arrived at the dealership, everything was EXACTLY has they had represented. I accomplished the vast majority of the "deal" via text and email. When I arrived at the dealership, everything was EXACTLY has they had represented. Everyone I dealt with was wonderful....very helpful...no hard sell....seem like honest people...which can be difficult to find sometimes in the industry. I would highly recommend the dealership. I worked with Jack Dennis who was great! More

Outstanding! I originally bought my MINI in Palm Harbor. Not only was I living in St. Pete at the time, but also that was the only MINI dealer in Tampa Bay. Gary I originally bought my MINI in Palm Harbor. Not only was I living in St. Pete at the time, but also that was the only MINI dealer in Tampa Bay. Gary Mack was a super salesman and I still receive birthday greetings from him each year. :) I moved to Tampa and ended up switching to Wesley Chapel. Overall, I did not have a good experience in Wesley Chapel, but the convenience kept me going back until I decided enough is enough. With even my brother (also a MINI owner) being treated poorly there, I came back to Palm Harbor and am I *really* glad and grateful that I did. Recently my MINI suddenly stopped working. I called Palm Harbor and was able to get my car towed in and a (super) loaner car to use in the meantime -- pure seduction making me want a new car (those dealers know what they are doing by giving such loaner cars). It took a few days to figure out the problem, which left me uneasy since I figured a complicated problem meant an expensive repair. I ended up talking with Dennis, the service manager, who allayed my fears and reassured me that Palm Harbor was going to do what is fair. Dennis called me back in a timely fashion and already had asked MINI to help me out with a goodwill repair, so that he could give me the good news right away that I would not have thousands of dollars in repair but only a fraction of that. I was _so_ thankful. If you have any concerns, talk with Dennis. He is very calm, reasonable and empathetic. He went above and beyond to help me out and I will not forget it. I want to let others know that they can find a trustworthy person in Palm Harbor. I would encourage anyone to make the extra drive to Palm Harbor over Wesley Chapel. More

Bad service!!! We have taken our two Minis to this dealership for service many times. We are always given a huge long list of additional things that need to be fixe We have taken our two Minis to this dealership for service many times. We are always given a huge long list of additional things that need to be fixed. Things that have never been an issue until we take it in to them....draw your own conclusions. And it always takes much longer to fix than promised. They are also hard to get a hold of and don't return calls in a timely manner. I would not recommend this dealership for service. I don't feel like they have integrity and do not garner my trust that they are honest. More

Oil Change I would like to file a complaint about my service received on 11/11/2014. I took in my Mini Cooper R-52 for a standard oil change and free 27 point i I would like to file a complaint about my service received on 11/11/2014. I took in my Mini Cooper R-52 for a standard oil change and free 27 point inspection today. Before I even left the dealership after my oil change I checked the level on my dipstick to find it was at least a quarter of a inch over the max level. Upon my discovery I went back inside to ask Dennis Daley about it but he reassured me it was standard procedure followed by Ferman Mini of Tampa Bay because he claimed the engine ran so high that the level would drop within three weeks. I left the dealership and began to inquire more about Minis oil consumption with other Mini dealers nationwide and not one dealership stated I should ever exceed the max level on the dipstick. I also went over my manual to find it stated never to fill over the max line, not only did the manual say that but it was also stated right on the dipstick. I expect this service if I took my Mini to the local Wal-Mart or Jiffy Lube but I did not expect such poor service from the people who stand behind Mini. Not only was I provided poor service but I was lied to afterwards by Dennis Daley. Ferman Mini of Tampa Bay will be lucky if I ever bring my Mini Cooper back for a oil change. More

Do not purchase from them I was in a hurry to purchase a car and did some research and found a lot of positive reviews as well as contacted other dealers. I spoke/emailed wit I was in a hurry to purchase a car and did some research and found a lot of positive reviews as well as contacted other dealers. I spoke/emailed with a motorist expert because my current car was having issues and did not want to drive two hours there and back. After agreeing on a price I drove there and thought it would be a smooth transaction since I had my financing done and the car picked out but boy was I wrong. After I left I still had to redo the paperwork a week later and the price was changed by that time I had already had the car in my possession those weeks and didn't have a choice but to sign the documents and the car pictures on the website had some differences from the car I received. I am really disappointed with this dealership and am still having issues with the way they screwed up my financing. I will never return. More

Right out of the movies I needed to trade in my 13 mpg Dodge Ram 1500 with a Hemi that i loved, for something with better gas mileage that didn't cost 20 plus thousand dolla I needed to trade in my 13 mpg Dodge Ram 1500 with a Hemi that i loved, for something with better gas mileage that didn't cost 20 plus thousand dollars. But none of the cars I saw on the road looked like any fun to drive or have any power after driving the Dodge with a Hemi all these years. I knew that none of them would have the xxxxx of the Hemi, but I needed something. Then it hit me. "The Italian Job"! ...Those cool xxx little cars in "The Italian Job"! I've always wanted to have a fleet of movie cars. You know a "General Lee", a Scooby Doo's "Dream Machine", Starsky and Hutche's "Gran Torino, Herby goes Bananas, anyways this could be the first of the collection. Dare to dream. :) So I went down to Ferman "just to look" and "maybe take a test drive and see if the actual car is anything like the cars in the movie. I"ll cut to the chase. I wasn't disappointed. The Dealership itself is right out of the movies or MTV Cribs. Just stroll though the lot and pick a flavor and take it for a test drive out to the interstate, to really get a good feel for it. The first thing I noticed is that Leon Gavin and I, both about 6 feet tall and 200 lbs were completely comfortable with plenty of leg room, and the Mini Cooper Countryman S didn't disappoint. I felt like a teenager on a beer boogie. The whole staff was completely professional and courteous. Without perfect credit, I financed though the dealership, they made it quick and easy. I have already recommended this dealership to some friends. Thanks again for the experience, to the whole staff at Ferman, for living the dream. If they ever sell "Wonkavator's" to the general public, I hope you and you staff are the exclusive dealership. More

This is the second vehicle that I have purchased at this dealership and I worked with Ryan both times. As most women know, buying a car can be a difficult experience at some dealerships. I've been treated dealership and I worked with Ryan both times. As most women know, buying a car can be a difficult experience at some dealerships. I've been treated poorly at best. So what a wonderful surprise to be treated with respect! Ryan made the car-buying experience fun and painless. He treated me as an equal and was not condescending in any way. The Mini is a great car and it was nice having a good salesperson to sell it to me! I gave high ratings to this dealership and to Ryan because they both deserve it! More

I am a mini fan. I brought my 2009 mini in to trade for a 2013 that had Bluetooth . I am extremely picky about my cars so " Jade" Watson great shape . They didn't try to screw me over on the trade in. I t 2013 that had Bluetooth . I am extremely picky about my cars so " Jade" Watson great shape . They didn't try to screw me over on the trade in. I told them I basically wanted the same exact car but I a 2013 . Chris Amato was friendly and very helpful. I walked out with a car that most people don't know I changed. Perfect! Jade 2.0 is fabulous. Chris even got me the Mini thirty free that I wanted. Chris rocks! More

Wow, what a fun experience - so rare in car dealerships today. Matt was gracious, patient and laid back as my mom took several hours of his time to find the mini she wanted. She dreaded going to buy a ne today. Matt was gracious, patient and laid back as my mom took several hours of his time to find the mini she wanted. She dreaded going to buy a new car and was so delighted with the process! She couldn't believe how much fun she had! We got a fantastic value and were treated like truly valuable customers by everyone particularly Matt. This was the best experience she has ever had! I would highly recommend Matt Cerro and the Ferman team to anyone! More