Ferman MINI of Tampa Bay

I purchased my 2011 MINI Clubman - S from Gary Mack this week, what a great experience. He made the whole process (test driving, negotiating, financing, delivery, etc.) all extremely easy and enjoyable. Gar week, what a great experience. He made the whole process (test driving, negotiating, financing, delivery, etc.) all extremely easy and enjoyable. Gary goes above and beyond to meet customer needs which really helped with my purchase. Thanks Gary, I'll be sending my friends and family. More

It was very pleasant to be able to negotiate over e-mail with Lauren. Was very professional and helpful to all my questions. I would definitely recommend her to my family and friends if they are looking fo with Lauren. Was very professional and helpful to all my questions. I would definitely recommend her to my family and friends if they are looking for a used vehicle. More

ryan was extremely helpful and responsive and was extremely comprehensive with the information he provided me. the car is everything i could hope for and i know i wont have a problem going back to hi extremely comprehensive with the information he provided me. the car is everything i could hope for and i know i wont have a problem going back to him with future questions. More

My sales experience from Gary Mack was incredible. I knew exactly what make/model and options I wanted in my Mini, but Gary provided clarity to my order and helped me fine tune my options. Once the ord knew exactly what make/model and options I wanted in my Mini, but Gary provided clarity to my order and helped me fine tune my options. Once the order was made he continued to follow up with me until my new car arrived. After I picked up the car, Gary continued to follow up to ensure I was completly satisfied. It's been 8 months and I still receive phone calls and e-mails, from Gary, ensuring I completly satisfied with my Mini. I had a small issue with the Lumbar Support in my drivers seat, it seemed it wasn't working correctly from the factory. After a few visits to Rob Zoffer in the Service Department and working with his Service Manager (Paul W.) they attempted to repair the seat. They quicly realized the lumbar support needed to be replaced and they quickly had it replaced. The customer service I've recieved from Ferman Mini has been stellar. More

I would highly recommend dealing with Ferman. Our Sales person Ryan George was awesome! He was very attentive, answered all our questions and handled the process of picking out the car we wanted to perfect person Ryan George was awesome! He was very attentive, answered all our questions and handled the process of picking out the car we wanted to perfection. More

A wonderful experience. Gary was extremely enthusiastic and helpful. The follow up calls have been very nice also. Glad I went to Ferman for my new Mini. and helpful. The follow up calls have been very nice also. Glad I went to Ferman for my new Mini. More

Let me tell you - Douglas “SPANKY” Opie, MINI Sales Manager was the most professional, sincere, detail focused Sales Professional I have ever crossed paths with. When it came down to a deal, there is Manager was the most professional, sincere, detail focused Sales Professional I have ever crossed paths with. When it came down to a deal, there is NO doubt, Doug will deliver what's best for you the customer! Thanks Doug... Now when it came to the business office, Todd “MICKEY” Morgan, Business Manager made it as painless as any one transaction involving $27,000 could be! No doubt between Doug and Todd, I felt I got the best deal...thanks Todd. The delivery - Jamie was the most thorough and detailed sales member I have ever encountered...she knows her stuff and made sure I didn't drive away without having the bumper to bumper tour! thanks Jamie More

Great car buying experience. Salesperson (Ryan George)was courteous, professional and knowledgeable. No demeaning high pressure tactics. I would highly recommend the Mini Cooper brand, and the high degree of courteous, professional and knowledgeable. No demeaning high pressure tactics. I would highly recommend the Mini Cooper brand, and the high degree of customer service we received from Ryan George and the Ferman dealership. More

I have been buying cars from dealerships for a very long time and this is easily the best experience I've ever had. There was no pressure from Lauren on either of my two visits to buy the car. She patiently time and this is easily the best experience I've ever had. There was no pressure from Lauren on either of my two visits to buy the car. She patiently answered all of my questions. When I asked a question for which she did not immediately know the answer, she sought out the information and called me when she had it. It's unusual for a salesperson to know so much about a brand of used car that they do not offer new at their dealership, but Lauren knew a lot about cars in general and this one in particular. All in all a very happy experience and NO buyers remorse from getting pressured into a sale. The same for Todd Morgan, who handled the financing and closing paperwork. There was no pressure at any point in the transaction and I've never gone through a closing as quickly and smoothly. He also got me a super rate on my loan - better than my own bank quoted me. More

My service issue was with lost connectivity to SIRIUS when SIRIUS (not MINI) changed their platform. Melvin was so accomodating and killed himself to rectify the situation. He ended up escalating to MINI when SIRIUS (not MINI) changed their platform. Melvin was so accomodating and killed himself to rectify the situation. He ended up escalating to MINI, SIRIUS and XM radio and made them teleconference together to attempt to correct the issue. To ensure I was not inconvenienced, he went out of his way to put me in a replacement MINI Sport (hmmmm is this a puppy dog loaner!! hee hee....I still love MY baby better though!) Melvin ended up replacing the entire radio. No cost to me for either the rental/loaner or all the hard work! BETTER than fabulous experience! I love my family!!! e More