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Ferman Chrysler Jeep Dodge of New Port Richey - Service Center
New Port Richey, FL
2,311 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,311 Reviews of Ferman Chrysler Jeep Dodge of New Port Richey - Service Center
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December 21, 2024
Took my 2014 Jeep Wrangler in to clear some CEL lights. I was informed of all the work needed. I was told of the delay in getting the parts necessary and was always updated on its progress. All costs we I was informed of all the work needed. I was told of the delay in getting the parts necessary and was always updated on its progress. All costs were explained prior to the repair performed. Steve was very informative and professional throughout the process. I will use his services again. Thank you. More
by stevetava
Employees Worked With
November 20, 2024
Our salesman KeVonn Mabon took excellent care of us during the sale & continuing on after the sale. Any problems or concerns we’ve encountered he has made it right. Highly recommend him. Service depa during the sale & continuing on after the sale. Any problems or concerns we’ve encountered he has made it right. Highly recommend him. Service department Mike Fink & Elizabeth Brunschmid always take excellent care of our new 2024 & our 2015 Jeep. You are in good hands if buying or servicing your vehicle with Ferman Jeep Chrysler Dodge Ram on Hwy 19 New Port Richey. More
by lorib
October 23, 2024
No follow up. Lies! Can't call, you get stuck in automation xxxx and voice mail box is a joke! Vehicle there for 3 weeks. Just keep stringing me along. I toldvtgem Lies! Can't call, you get stuck in automation xxxx and voice mail box is a joke! Vehicle there for 3 weeks. Just keep stringing me along. I toldvtgem I needed it done by the 16th when I dropped it off on the 1st. Here it is the 22nd and it is no closer to being done than when I dropped it off! More
by Ferman_dodge_npr_service_sucks
Employees Worked With
July 26, 2024
The online version of getting information is not a very good way for customers to communicate with a robo answering service not a good way to start good way for customers to communicate with a robo answering service not a good way to start More
by Unhappy
Employees Worked With
Online robot
March 16, 2024
Just wanted to thank Pete for following up with me after he sold me my Jeep 3 years ago and serving my Jeep at Ferman. he sold me my Jeep 3 years ago and serving my Jeep at Ferman. More
by Patvelinskyrn
December 05, 2023
Michael in service has been amazing at getting my vehicle up and running .. he is always available when we are in need of assistance and has always treated us with the highest level of professionalism and un up and running .. he is always available when we are in need of assistance and has always treated us with the highest level of professionalism and understanding....He has truly earned our trust in dealing with the Service Department... its refreshing when you leave a message to know that i will definitely get a call back.... our experience has truly been a great one.. thanks to Mike.... More
by anon
Employees Worked With
Verified CustomerJune 12, 2023
This dealership has the absolute worst communication . The first water pump went bad few months ago had to call and call to get an update . They also told me then there was no water pumps available there The first water pump went bad few months ago had to call and call to get an update . They also told me then there was no water pumps available there on back order so I call another Jeep dealer wow they have 2 . I called dealership back to say I found one down street I’ll pick up car well miraculously one showed up later that day .Today 6/12/2023 dropped car off at 8 am my service advisor had not got there yet other gentleman wrote it up I’ve tried the dealer 5 times left two voicemails one at 3 pm and another to service manager I have been to this dealership 4 times and have yet had a pleasant experience I’m dealing with a major dealership not Johns garage and auto . UPDATE UPDATE 6/12/2023 4:30 pm after 2 and half hours still no call back but they sure can answer a google complaint in minutes worst dealership UPDATE UPDATE 06/13/2023 10:30 am still no call from management . Do yourself a favor stay far away from this Ferman dealer More
by bogarcia
Employees Worked With
Heather Bousquet
May 22, 2023
Very helpful and takes amazing care of his customers. People like him make me a loyal customer. I truly appreciate the hard work , effort, care, and amazing service David and the rest of the NPR team g People like him make me a loyal customer. I truly appreciate the hard work , effort, care, and amazing service David and the rest of the NPR team give. More
by aescarlisle
Employees Worked With
David Franke
May 18, 2023
The car has had 3 rear ends. 1 was replaced because of a ft en noise under the 3/36 the next was replace under my service contract then the split drive shafts were replace and th 1 was replaced because of a ft en noise under the 3/36 the next was replace under my service contract then the split drive shafts were replace and the exhaust was not out back in correctly ash the one thing has to come down to so the shaft. Noise is still there and I have been told they won't work on my car. 4 radios have been replaced and it has to go to the dealership for portocols. I went to the dealership and told them what happened but they can't do thing the stereo I have Allstate warranty Sadly the manger refuses with my. I worked for Chrysler for 21 years a service writer and this way of treating a customer is not rt. Please call for details. Now I have been rail roaded ti sell my car as this place is the only place in 30 miles to go. Theo sis the second car that I bought the being from there. 2015 dart gt. Same issues. The incompetence miscommunication is terrible there. Your system manager lives ended up, taking over the situation, which was very good which were everything with the train. State and I got for the car was when is gonna throw parts in until we get the noise to go away. Yes they ate the $100 deductible because the job is done right the first time. Yes they gave me a card to use which I was appreciative. Do I have to wash wax and polished and return perfect. I appreciate that but the service manager and I have an issue. To be railroad it from a Chrysler dealership when I work for Chrysler All those years as a service advisor, and the manager was an insult. Apparently customer satisfaction is not important anym More
by livingwater10327
Employees Worked With
Service manager
