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Ferman Chrysler Jeep Dodge RAM Wesley Chapel

Lutz, FL

4.9
1,893 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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24314 State Road 54

Lutz, FL

33559

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Showing 1,893 reviews

August 14, 2023

I have been trying to get a recall done there for years, they keep telling me they don’t have the part. They say they will try to get the part and call me when they get it. They never call. I give them one More

by gardenvariety777
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Aug 15, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

We apologize for the negative experience you had with us. Please contact our manager, Luke Miller at (813) 690-5850 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

Aug 15, 2023 -

gardenvariety777 responded

My car was actually purchased at the new Port Richey store. Not Wesley Chapel but it’s owned by Furman. I did contact both your stores slightly over a month ago and had a total meltdown then because it’s been years. I was assured that some thing would be done and nothing was. If something isn’t done soon, I’ll have to call the office of the aging because apparently old ladies are invisible, maybe they can see and hear me. I’ve called jeep recall twice and they’ve told me the part is available.

August 12, 2023

Excellent attentive customer service. The team at Ferman are amazing. I’d recommend them to family and friends any day!!! More

by tcutroneo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ismael Gonzalez
Aug 14, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

August 07, 2023

We had the best, most painless experience! John was wonderful along with Robert. We were recommended to this dealership by a friend and it was great!! More

by Amccoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hurley
Aug 09, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

August 04, 2023

Service was fast and Mark was very helpful with everything about the service and keeping me informed More

by brianjrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cervone
Aug 04, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

August 04, 2023

Mark is always helpful. He always prints out recommendations for service which I need. I feel always welcomed. More

by Npadillaalverio@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Aug 07, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

August 01, 2023

Always great service for my Dodge Challenger. I worked with Brian Guest and he's very courteous and professional. More

by JOSE_MELCHOR_ROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Guest
Aug 02, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

July 31, 2023

I was thankful for Michael, who was able to show me a serious problem that was wrong with my Chrysler Pacifica 2018. He also was very kind and helping me with the tow truck and giving me advice about the More

by Jeanie
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

July 24, 2023

Had a good experience and great Customer service. Everyone was pleasant to work with and very accommodating. More

by melbelle023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Jul 25, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

July 23, 2023

Great sales team , very helping, very efficient facility, good customer service and support. They will be helping about tailgate gate power..Mohammad Albasiti very good and very helpful More

by Plju22@sbcglobal.net
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mohammed Albaxxxxi 5 star
Jul 25, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

July 22, 2023

Hector was great. Fast and informative. Great service department. They really take care of their customers. More

by Amber Lamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Jul 25, 2023 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

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