Ferman Chevrolet - Tampa

Service department has gone downhill. 08 Chevy 2500 Silverado had to be taken back again for the same issue as two weeks ago. Was there all day long and Francisco never kept me informed a 08 Chevy 2500 Silverado had to be taken back again for the same issue as two weeks ago. Was there all day long and Francisco never kept me informed and even though I had an appointment by 5pm still no word on my truck then I find out that they are not scheduling services for diesel trucks. Their customer service has gone down and I have been bringing my truck here for 16 years. Will be finding another service location More

From my most recent experience, the people are nice (the older woman in the cashier's cage and my advisor Anthony) but there has been much that I have wanted to discuss that I am not pleased with at Ferman. older woman in the cashier's cage and my advisor Anthony) but there has been much that I have wanted to discuss that I am not pleased with at Ferman. I'd rather have this conversation in person than by this method but it seems like the only option right now. 1. What is the purpose of having an appointment? In December 2023, the first of a series of repair actions centered around my brakes on my Tahoe. The indicator on my dash said that my brakes were in need of changing and I had a trip to make the weekend before New Years Day, so I requested whatever was needed for ANY of the brakes and I replaced two tires. For this appointment I also requested a shuttle ride home but was told that it was unavailable. Being that I had an appointment I did not think that it would require a large amount of time for this particular maintenance, but it took EIGHT hours before I was able to leave with my vehicle. This was unbelievable and unacceptable. After the procedure, I took my trip, and everything SEEMED okay though. 2. My BRAKES...Approximately April-May 2024 timeframe, I began to hear my brakes squealing. Now, my brakes were squealing but there was even squealing going on AS I WAS DRIVING. After experiencing this unexpected noise, I RECORDED this horrible noise, went to the dealership and got into the maintenance/service line. While there, I played multiple recordings of the noise for a service advisor to hear, and he said that it sounded like something that needed to have a diagnostic test done to determine the problem. I went in to schedule a same day appointment and was able to (on a Friday) but I needed my car back by Monday morning but was told that the vehicle wouldn't even be seen until Monday. So, I had to go but came back the following week and got the diagnostic test done. The test revealed that I needed the second pair of brakes/rotors to be done so I got them done. By the time that I received my vehicle, there was maybe an hour left before closing and I was only down the street on US-60 when I heard the squealing again. I called Ferman and told them what had happened. On the call, my advisor of the day, Anthony, trying to solve the problem, read back my service history including the brake job done in December and he noted that no brake fluid exchange had occurred. Another advisor (Jeremy I think) got on the call asked me to bring the car back the next day, but I had no option to do so because I had to work the following three days. After doing much research I discovered that a) after looking through several car forums, a law enforcement officer stated that their ENTIRE Tahoe fleet made still made squealing noises during braking throughout their lifetime, which I thought was ridiculous but maybe believable and b) that every time a brake job is done on a vehicle that a brake fluid exchange/replacement should take place. I believed that the latter HAD TO BE the reason I was still hearing the noise so I returned to Ferman to have the brake fluid exchange done in hopes that it would remedy the situation. Unfortunately, I still hear the squealing on occasion and inconsistently (at least there is no squealing while the vehicle is in motion anymore). I feel like if I buy the premier Tahoe (High Country) at $73K plus, I should really have no issues with my vehicle. I love my vehicle, but it is embarrassing riding around in such a nice vehicle with that noise...I just want my car fixed... More

Josh was such a pleasure to work with. He made the car buying process extremely easy. I've purchased over 15 vehicles and this has been the best experience. He made the car buying process extremely easy. I've purchased over 15 vehicles and this has been the best experience. More

Mo made the usually excruciating process of buying a car much more bearable. The manager was willing to work with me on price and I am very happy with the car. much more bearable. The manager was willing to work with me on price and I am very happy with the car. More

I recommend Ferman Chevy. They were accommodating and took time to find the right car. They were accommodating and took time to find the right car. More

When mistakes happen, they listen and are responsive and correct any issues quickly. Great customer service. correct any issues quickly. Great customer service. More

Mo helped me a lot with getting a new car after my crash especially with my bad credit the service was amazing!!! especially with my bad credit the service was amazing!!! More

Great service! Mo was excellent! No games played at this dealership! Love my new truck! Mo was excellent! No games played at this dealership! Love my new truck! More

Fast and easy! Great customer service, very professional, quick approval, and answered all of our questions. Great customer service, very professional, quick approval, and answered all of our questions. More

Josh did a great job helping us buy a car for our teenager. He was patient and kind. teenager. He was patient and kind. More