Ferman BMW - Service Center

Love the store and my advisor Roy, he has always treated us great. Would highly recommend Roy and Ferman! us great. Would highly recommend Roy and Ferman! More

Close to my house. Friendly. Nothing else I would to share at this time thank you Friendly. Nothing else I would to share at this time thank you More

It was very thorough which I appreciate but 8 days for a flush of fuel tank and such seemed like a little too long! What’s your slogan “the ultimate driving machine “ I just want to drive it ! flush of fuel tank and such seemed like a little too long! What’s your slogan “the ultimate driving machine “ I just want to drive it ! More

Very professional service was amazing I was out of the service department in less then 2 hours service department in less then 2 hours More

Great staff of caring people who strive to make sure your experience is Great! Also great people to work for and with. experience is Great! Also great people to work for and with. More

Sal and the dealership always helps you get your car in and fix it. They do a great job and fix it. They do a great job More

Cesar is awesome. The best service rep I’ve ever had in my whole entire life The best service rep I’ve ever had in my whole entire life More

I will never return to this service center! After purchasing a 2021 330i that was CPO I started to receive a warning that my brake pads needed to be replaced. I had only driven the car 9,000 mi After purchasing a 2021 330i that was CPO I started to receive a warning that my brake pads needed to be replaced. I had only driven the car 9,000 miles before the warning light came on. I made 2 trips from Valrico to Clearwater for 2 service advisors to tell me that they needed to be replaced and it would cost $590 - they did offer a discount to $500 but that was still unacceptable. They said the pads were at 3mm which seemed impossible to me since I had only driven the car $9,000 miles. I was also told the average life of BMW brake pads are 12-14k miles which if that was the case my son who has an M4 would have had to replace his pads 3 times. To make a customer happy that WOULD have returned in the future when it was time to purchase another car, the right thing to do would have been to replace the pads but not at my expense but apparently that was not an option. That would have been the right thing to do and it would have been minimum cost for BMW. I ended up taking my car to my local mechanic and he said the pads still had plenty of use on them and they did not need to be replaced and it was most likely only the sensor. I don’t like the feeling of being taken advantage of so I will never go back to this service center and I would never recommend it! More

I like Ferman BMW because they are responsive and friendly and Sal always gets my car in for service quickly. I would definitely recommend. friendly and Sal always gets my car in for service quickly. I would definitely recommend. More

Their professionalism is superb. They treat their customers as guests at their home. I am very pleased with the service. They treat their customers as guests at their home. I am very pleased with the service. More