Ferman BMW - Service Center

Cesar Tereso is the best service manager I have ever dealt with. Super responsive and transparent. Always reachable. Very happy with the service and outcome. dealt with. Super responsive and transparent. Always reachable. Very happy with the service and outcome. More

Staff were pleasant, efficient and professional. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. More

They are always on time. Everything is explained clearly when something needs to be repaired. I would give them a twenty out of twenty. Everything is explained clearly when something needs to be repaired. I would give them a twenty out of twenty. More

Great job servicing my bmw. BJ was the service advisor and he stayed in constant communication. Work was completed on time. BJ was the service advisor and he stayed in constant communication. Work was completed on time. More

Employees were courteous and happy to help you. My call was answered promptly when I scheduled my appointment. My call was answered promptly when I scheduled my appointment. More

Too much to write. Call if you want to know. I don’t know if poor attention was because I didn’t buy there, although it was first place I called. The car I wanted was Call if you want to know. I don’t know if poor attention was because I didn’t buy there, although it was first place I called. The car I wanted was not available. More

Service takes forever. Same excuses every time - tow truck blocking our vehicle so can’t work on it. Not very customer service oriented either. Same excuses every time - tow truck blocking our vehicle so can’t work on it. Not very customer service oriented either. More

I took care of in to check my tire which was low. Drove to Atlanta on a good tire which actually had a nail in it and had to be filled before I left and when I arrived. AAA found a nail in it. When Drove to Atlanta on a good tire which actually had a nail in it and had to be filled before I left and when I arrived. AAA found a nail in it. When I called Ferman Nick told me I must have gotten the nail on my way to Atlanta. Again, I had to add air the morning I left. Not going back. No stars Nick. More

BJ Ferguson was super helpful in servicing our cars! I highly recommend working with him! I highly recommend working with him! More

Good dealership trying hard to work around the policies of a careless manufacturer. 'We are not responsible, per company policy" is not a good way to entice customers to continue to buy BMW products. Bu of a careless manufacturer. 'We are not responsible, per company policy" is not a good way to entice customers to continue to buy BMW products. But then, I am wasting my time because BMW claims they have no control over their dealers. Nice arrangement. Nobody is accountable for anything... More