Ferman BMW - Service Center

Ferman BMW is always a nice experience! I love the espresso beverage machine that they have. Nice refreshments and very professional and courteous service associates. I love the espresso beverage machine that they have. Nice refreshments and very professional and courteous service associates. More

Great service with friendly people. I can always get a Lyft ride from and to the Service, which is especially helpful if my car is there for longer than an hour or 2. They also keep I can always get a Lyft ride from and to the Service, which is especially helpful if my car is there for longer than an hour or 2. They also keep me well informed about what they find and what the cost will be. I always use them for my 2016 340i, and it drives like new. More

Cesar is always a pleasure to have as my service advisor, very helpful and explains everything well. very helpful and explains everything well. More

Very clean very professional staff Always very accommodating proactive very fair and courteous Nice dealership accommodating proactive very fair and courteous Nice dealership More

Cesar is our service advisor and he’s always gone above and beyond to help us. and beyond to help us. More

Fast, easy, pleasurable BJ was excellent, his customer service skills are top-notch! He has made my service call(s) all the better and should be commended for his professionalism and courtesy. service skills are top-notch! He has made my service call(s) all the better and should be commended for his professionalism and courtesy. More

The dealership was nice and so was Andrew. My issue is with in my opinion, misinformation that was provided and the oil change service. My car started making a rattling noise as soon as I dr My issue is with in my opinion, misinformation that was provided and the oil change service. My car started making a rattling noise as soon as I drove off the lot after getting an oil change. It was not making any noise when I brought it in. There was also the issue of the tire balance and rotation that I scheduled. Andrew told me that the BMW does NOT recommend balance and rotating tires on my vehicle. I went with his word. Upon leaving, I spoke to my husband who then called 2 other BMW dealerships who stated that it is recommended to balance and rotate the tires on my vehicle every 3k-5k miles. My final issue is with the window tint. My husband got his car tinted there and mine was scheduled for a week later. Thank goodness he got his done first because the tint was not dark enough for my liking and there are several bubbles in his rear drivers side window. Andrew told me the tint they use is 35% and that it is the darkest allowed by law. I have been told by officers that 28% is the darkest. I took my care elsewhere to get tinted with a little darker tint. More

The service was very fast with an excellent result. The staff is very prepared and friendly. Highly recommend. The staff is very prepared and friendly. Highly recommend. More

Smoothest service appointment with loaner vehicle that I've ever had Extremely pleased with all aspects of my appointment I've ever had Extremely pleased with all aspects of my appointment More