Ferman BMW - Service Center

Service was great and quick. Service advisors were friendly and so was the drive staff. Service advisors were friendly and so was the drive staff. More

Excellent communication Quick check in and check out Explanation of service options and pricing was very comprehensive Explanation of service options and pricing was very comprehensive More

They people are professional. The waiting room is comfortable. Service is provided in a timely manner. The waiting room is comfortable. Service is provided in a timely manner. More

I tried to get thru to service for nearly 2 days to get my car in. My husband finally got ahold of someone to get it in at the end of day 2. Day 3 they worked on it and never called and said it was ready. my car in. My husband finally got ahold of someone to get it in at the end of day 2. Day 3 they worked on it and never called and said it was ready. A side note, the chairs in the BMW lounge are disgusting. They peel off and leave marks on your clothing. I'm shocked BMW doesn't come in and insist that they be replaced. More

Service was adequate and timely. .Waiting room needs to be refurbished as the facility needs a facelift. No loaner's available as a courtesy. .Waiting room needs to be refurbished as the facility needs a facelift. No loaner's available as a courtesy. More

As always great service and they finished much quicker than I expected. completely satisfied. You've got a customer for life than I expected. completely satisfied. You've got a customer for life More

Good experience. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. More

Upon arrival I was approached by the attendant outside and asked if I had an appointment. He then took me inside and advised me of the service advisor that would be handling my vehicle. Waited a few minut and asked if I had an appointment. He then took me inside and advised me of the service advisor that would be handling my vehicle. Waited a few minutes before I was called and details were provided as to what to expect . I was also advised that prior to any work being done I would be given an estimate and at that point, we wouldn't move forward to next steps. This is something that I truly appreciated More

Alex Wolf was great. I went with Ferman instead of Tampa BMW because of him. I went with Ferman instead of Tampa BMW because of him. More

I was welcomed at the entrance of service then directed to Roy. Roy explained and discuss items needed for service soon. He was helpful and friendly. to Roy. Roy explained and discuss items needed for service soon. He was helpful and friendly. More