Ferman BMW - Service Center

Always professional, always courteous, and responsive to the customer. My car was trashed by tropical storm Debbie and Ferman helped through the process with the insurance company and through the replacemen the customer. My car was trashed by tropical storm Debbie and Ferman helped through the process with the insurance company and through the replacement process. Very very helpful. More

I was promptly served by service department personnel. The service was efficient and complete. I was very pleased with results. The service was efficient and complete. I was very pleased with results. More

Efficient and customer-focused and friendly! Great communication and follow-up. Always on time and professional Great communication and follow-up. Always on time and professional More

Cesar is the best service advisor ever! Reasonably priced and reliable service for dealership. Keeps my 10yr old BMW running like new. Reasonably priced and reliable service for dealership. Keeps my 10yr old BMW running like new. More

The service department is fantastic. Sal is responsive, attentive and communicates well. I brought car in for a 30,000 mile check up and was out in less than 1.5 hours. Sal is responsive, attentive and communicates well. I brought car in for a 30,000 mile check up and was out in less than 1.5 hours. More

This dealership is top notch…Give Caesar and BJ a raise they are awesome and take customer service to the next level! they are awesome and take customer service to the next level! More

I was not happy that BMW USA took almost a month to approve my repairs and get the parts from Germany. This was not Ferman's fault and they did a great job communicating all along the way and did a gr approve my repairs and get the parts from Germany. This was not Ferman's fault and they did a great job communicating all along the way and did a great job on the repairs. They also delivered the car to my house once the repairs were done, saving me a trip to the dealership. More

Great team. They are honest & helpful, only performing the necessary repairs if the customer chooses. They are honest & helpful, only performing the necessary repairs if the customer chooses. More

Very happy with the service. Also the service advisor was polite and efficient. Finally, lol, the snacks and coffee are great! Also the service advisor was polite and efficient. Finally, lol, the snacks and coffee are great! More

Excellent customer service. Kept me up to date on the progress. Clean. Friendly. Comfortable atmosphere. Kept me up to date on the progress. Clean. Friendly. Comfortable atmosphere. More