Ferman BMW - Service Center

This facility is always professional, friendly and efficient. I will only go to Ferman BMW. Dan M. Is my sales rep and Sal is my service rep and I like them both. efficient. I will only go to Ferman BMW. Dan M. Is my sales rep and Sal is my service rep and I like them both. More

Had an oil change and diagnostic inspection done for a used 2015 750 Li purchased elsewhere and was advised it needed a valve cover gasket and possibly tires. 3-4 days later, the motor is locked. Had the used 2015 750 Li purchased elsewhere and was advised it needed a valve cover gasket and possibly tires. 3-4 days later, the motor is locked. Had the car for a total of 1 week now I'm stuck with an $11k repair bill for a vehicle BMW themselves cleared. I'm not happy to say the least. More

Service department excellent communication. Appreciate the text updates and Lyft super convenient. Great follow up too! Appreciate the text updates and Lyft super convenient. Great follow up too! More

Windshield replaced. Rubber seal at top of window was not glued correctly. Had to fix it myself. Didn’t drive back because I live 90 minutes away. Rubber seal at top of window was not glued correctly. Had to fix it myself. Didn’t drive back because I live 90 minutes away. More

The car was covered by BMW's paint warranty, But the dealer Ferman either did not do it (they only adjusted the parts so that the issue was not noticeable) or they repainted it so badly that the same is dealer Ferman either did not do it (they only adjusted the parts so that the issue was not noticeable) or they repainted it so badly that the same issue is there again. The photo proves it. More

The sales staff is great (Sara and Mary Jo) but the finance manager and service staff is not. I feel there is dishonesty when getting the car serviced in that they always seem to find other issues and finance manager and service staff is not. I feel there is dishonesty when getting the car serviced in that they always seem to find other issues and upsell unneeded repairs. The finance mgr did not give us two $500 rebates. Granted we did not pay close enough attention when signing the financial docs but he clearly took advantage of that. More

The car was covered by BMW's paint warranty, but the dealer Ferman either did not do it (they only adjusted the parts so that the fault was not noticeable) or they repainted it so badly that the same is dealer Ferman either did not do it (they only adjusted the parts so that the fault was not noticeable) or they repainted it so badly that the same issue is there again. The photo proves it. I can't believe the BMW painted More

Great service team. .Sal and Jamie were great.Very knowledgeable.and friendly.Car was ready on time .Sal and Jamie were great.Very knowledgeable.and friendly.Car was ready on time More

The staff was very friendly and helpful. The tint job on my Mustang is excellent. The tint job on my Mustang is excellent. More

Good service & communication. Pleasant service center facility. Great opportunity to check out the showroom & have any questions answered. Pleasant service center facility. Great opportunity to check out the showroom & have any questions answered. More