Ferman BMW - Service Center

Outstounding customer service Rosie was the best. We had a problem with our car the next day after we purchased it and she and the manager took care of everything. We had a problem with our car the next day after we purchased it and she and the manager took care of everything. More

Excellent service with good information for the customer and short waiting times . Also flexible drop off days . and short waiting times . Also flexible drop off days . More

This was a recall visit. Nick was great as usual. Quick turnaround. My car was washed too. Nick was great as usual. Quick turnaround. My car was washed too. More

Thai is my second BMW and I have been going to Ferman for a few years for service. It just seems lately there is always some issue . I have been sent a text and email twice this year that my car was schedule a few years for service. It just seems lately there is always some issue . I have been sent a text and email twice this year that my car was scheduled for a service, only to take time out of my morning and show up to find out that they have no idea why I was sent an appointment. The most recent service I was getting all 4 tires replaced and my service advisor told me that I could finally get the parts for my recall. She made an appointment for the following week and made a rental car reservation. I show up and go to get my rental car. Now I drive a 7 series, a big car bc I don’t like small cars, I haven’t had a small car since 1998. That particular morning happened to be when I drop off food at a charity I volunteer for. So when the guy gave me 3 series, I was not happy at all! Fortunately it all fit in the small car ( last recall I was given a 5 series so that was the size car I was expecting with all the stuff I had in my car). On day two in the afternoon I was told my car was ready bc they couldn’t do the recall after all. I couldn’t get back to the dealership until the next day. The whole rental car situation could have been avoided if I had just had the tires done. Later that day I got a text seeing if I enjoyed my service visit and I responded “ Not so much!” No one called to ask my why … I am seriously considering driving to st pete to service my car from now on bc I have wasted several mornings at Ferman because of “ mistakes” on their part. It has been extremely frustrating More

Good folks, slowish process compared To my last vehicle purchase and a little more persistent than the last dealer I purchased from. Overall not bad compared to the Toyota dealer! I would go back to Ferman purchase and a little more persistent than the last dealer I purchased from. Overall not bad compared to the Toyota dealer! I would go back to Ferman. More

Great work. Very communicative. Highly recommend. This was my first time visit with my BMW and I will be returning for future work needed. Thank you all! Daniel Very communicative. Highly recommend. This was my first time visit with my BMW and I will be returning for future work needed. Thank you all! Danielle C. More

Glad I stopped in. This is the only place I will be going from here on out. Everything was excellent. The service is outstanding. You won’t be disappointed. This is the only place I will be going from here on out. Everything was excellent. The service is outstanding. You won’t be disappointed. More

It was easy to schedule my service appointment. I was greeted warmly upon arrival. The staff was great and explained everything that was needed. My car was ready when promised. It was a very pleasa I was greeted warmly upon arrival. The staff was great and explained everything that was needed. My car was ready when promised. It was a very pleasant experience. More

The team that helped make this a seamless process were prompt, friendly, helpful, and professional. Thanks, Tony, Andrew, Aaron, and Joe. prompt, friendly, helpful, and professional. Thanks, Tony, Andrew, Aaron, and Joe. More

Sal, my service tech got me in early and took care of my cars service promptly without any problems. Very happy. cars service promptly without any problems. Very happy. More