Ferman BMW - Service Center

Friendly and professional staff, clean and accommodating facilities, service department is fast and very informative in answering questions, specially Nick and concierge staff. They are always smiling. facilities, service department is fast and very informative in answering questions, specially Nick and concierge staff. They are always smiling. More

Steve Budhu was great! He was very informative and you can tell he really knows his stuff. I recommend you check them out for any of your BMW needs. can tell he really knows his stuff. I recommend you check them out for any of your BMW needs. More

Sal is great at Customer service. It was an absolute pleasure working with him and next time I will be bringing the car for service I will be asking to have Sal to assist me! pleasure working with him and next time I will be bringing the car for service I will be asking to have Sal to assist me! More

They got me in next day from when I called ! Quick and efficient! Sal was my service rep. It was Great working with him! kudos to the service department! efficient! Sal was my service rep. It was Great working with him! kudos to the service department! More

Aims to please everytime; target always hit! Great turn-around time. Sales staff happy to see me and assure my satisfaction. Timely shuttle service. Thanks! turn-around time. Sales staff happy to see me and assure my satisfaction. Timely shuttle service. Thanks! More

Great and quick service. Got one tire replaced with very reasonable price. Cesar also checked on regular service and recalls. Get all done in one visit. Thank you Cesar! reasonable price. Cesar also checked on regular service and recalls. Get all done in one visit. Thank you Cesar! More

Great service but left extremely frustrated Good morning, I visited Ferman BMW to repair a fairly bad wheel wobble in my 2016 435i. After the initial inspection, it was determined that the f Good morning, I visited Ferman BMW to repair a fairly bad wheel wobble in my 2016 435i. After the initial inspection, it was determined that the front wheel was bent and would need to be replaced. I discussed the wheel replacement with Jamie and informed her that I had purchased the wheel/tire warranty plan when I purchased the car as the salesman had informed me that "the warranty will cover everything from punctured tires and bent or cracked rims from hitting a curb or pothole." While the warranty is not cheap, I knew that low-profile run flats and BMW wheels would be expensive to replace so I had might as well pay a little each month should I puncture a tire or damage a wheel. Jamie had the pleasure of informing me that what I was told by the salesman is not technically true as the warranty will not, in fact, cover my bent wheel. She explained that the warranty does not apply because the wheel is not bent far enough to leak air or make the car unsafe to drive. I politely expressed my frustration to Jamie and explained to her that I had very clearly been told the warranty would cover "punctured tires or bent wheels." She informed me that was not the case and I would be required to pay for the wheel replacement. I did and am pleased with the repair. However, this experience has left me very frustrated with Ferman BMW and the disconnect between what I was told and what is actually the case as it relates to additional services I was sold when I purchased the car. Jamie was very polite and courteous through this whole experience. I am left feeling quite disenchanted with Ferman, unfortunately. Sincerely, Matt Marshall More

Very good l I am very satisfied with the service I receive at your dealership. Also the outstanding treatment which I receive from Jamie Annese she is a credit to I am very satisfied with the service I receive at your dealership. Also the outstanding treatment which I receive from Jamie Annese she is a credit to your dealership. More

Cesar always gives great service...far better than what I received at another dealership I visited. I will keep coming back to Ferman because of the great service. They are the best dealership service depart received at another dealership I visited. I will keep coming back to Ferman because of the great service. They are the best dealership service department that I've dealt with from any make of car I've had over the years. More

Always have to take it back because something isn't done We only go because of Nick in service he is HONEST. Your workers need to turn off the warning signs once job is completed because I have to once again We only go because of Nick in service he is HONEST. Your workers need to turn off the warning signs once job is completed because I have to once again take it back in to be fixed! More