Ferman BMW - Service Center

Wonderful experience with Cesar! On time, thorough, efficient and followed up to confirm everything was good and if anything was further needed a few days after my service. Excellent experience! efficient and followed up to confirm everything was good and if anything was further needed a few days after my service. Excellent experience! More

My service was done in a timely and professional manner. I bought 4 new tires and had an alignment. The Ferman price was competitive and my tires were in stock. Nick Hawk always keeps me informed and makes I bought 4 new tires and had an alignment. The Ferman price was competitive and my tires were in stock. Nick Hawk always keeps me informed and makes my service experience enjoyable. More

My car was still under warranty. Kyle the ship foreman found the issue. Problem solved! Kyle and Sal are great to work with. Highly recommend,! found the issue. Problem solved! Kyle and Sal are great to work with. Highly recommend,! More

Not helpful, too expensive and good luck getting someone on the phone to schedule or get a call back. There are never enough loaners to assist. Second BMW and last. Breaks down everywhere - transmission, en on the phone to schedule or get a call back. There are never enough loaners to assist. Second BMW and last. Breaks down everywhere - transmission, engine light and more. More

Very good, quick service, nice ambience at dealership. Staff great bit dont need to hear staff private life out front. Good coffee. Free car wash. Staff great bit dont need to hear staff private life out front. Good coffee. Free car wash. More

One advisor was working. Rest were just sitting by their desks. Came to have an oil change. With a schedule appointment. People were coming, but advisor was multitasking. He looked upset and overwhelmed. desks. Came to have an oil change. With a schedule appointment. People were coming, but advisor was multitasking. He looked upset and overwhelmed. More

Nick provided excellent customer service. Yearly maintenance was completed and they even washed my car.......all within 1 1/2 hours. Waiting area was very clean and I enjoyed an excellent latte whil maintenance was completed and they even washed my car.......all within 1 1/2 hours. Waiting area was very clean and I enjoyed an excellent latte while waiting. Ferman knows how to cater to their clients! More

Awesome Service.However, I hate the fake news service Awesome Service. However, I hate the fake news service report to try to get people to buy more. As if a battery is not enough at $500. Your tech reco Awesome Service. However, I hate the fake news service report to try to get people to buy more. As if a battery is not enough at $500. Your tech recommendations of about $9000 is stupid! It is called pressure sales and I hate it!! And your computer even wanted to charge me for a complimentary car wash.... What's with that?? More

My AC went out and was blowing hot air... they tried to find the leak with some dye but couldn’t... they did fill up the Freon... but that means it will go out again.... hopefully in cooler weather. find the leak with some dye but couldn’t... they did fill up the Freon... but that means it will go out again.... hopefully in cooler weather. More

Cesar was a great help even when I text him on his day off he responded ! Great customer service. Thank so much for all your help off he responded ! Great customer service. Thank so much for all your help More