Ferman BMW - Service Center

Sal, although nice, did not see that I had a private warranty on my car even though the dealership had been reimbursed by the company previously. Also, when he called it was denied. When I called, I go warranty on my car even though the dealership had been reimbursed by the company previously. Also, when he called it was denied. When I called, I got it approved. It was a $2,200 repair. Also, before I called the warranty company to get approval, when I told Sal that I was going to pick up my car and get other estimates, he miraculously offered to shave off around $200 from the estimate. Sal also said that I needed new tires ($1500 for a new set of run flats, which I will never buy again because I felt ripped off by the Gainesville BMW. I got two flat tires one month after spending $1,600 on a new set in December of 2018 and there was no road hazard coverage, which I was not aware of when I purchased the tires. Apparently, now there is a one-year warranty, which isn't enough for the cost of the tires. Michelin Sports come with a long-term road hazard warranty and our less expensive. I stopped at Costco's tire center and they said I had quite a while to go before I needed to replace them. 5,000 or so. No bands were exposed when they checked the tires. the Costco service center rep explained how to tell if the tires are worn. Sal didn't do this . This information was very helpful to me. Can't help but wonder if I hadn't been a woman that these recommendations would have been made by your dealership. Also, my car took two days longer to repair than estimated. This has happened to me before at this location with a completely different service rep, and, for the first time ever since since Ferman BMW, I wasn't able to get a loaner, which caused me much inconvenience, especially since the repair took much longer than expected. I'm trying to figure out how covid impacts the availability of loaner vehicles. Sal couldn't offer an explanation. After all of the negative experiences and not feeling that the dealership is woman friendly, I will not be bringing my car back to Ferman. The trust level just isn't there. More

Great service! Got us everything we needed in a short time and took great care of our vehicle with all the items wet needed to have done time and took great care of our vehicle with all the items wet needed to have done More

I recently went to Ferman BMW to get a recall taken care of on my car, I was so impressed with the amount of professionalism & kind people that I feel compelled to write a 5 star review for Ferman Dealershi of on my car, I was so impressed with the amount of professionalism & kind people that I feel compelled to write a 5 star review for Ferman Dealership. Everyone I encountered from the lady I spoke with on the phone for the appointment, the sales people, and especially the service department were incredible. Sal was the best, he told me 90 minutes on my repair & I had my car back in 90 minutes. He kept me informed by text message & even let me know before my appointment the part was in stock. I can't say enough good things about my experience & Sal. I also went to parts dept. and met Pete who helped me with ordering an extra key & touch up paint, very professional & helpful. So much different from the experience we had at another BMW dealer down the road. Please support Ferman BMW. More

Service was great , Jamie is such a professional and knowledgeable person, I will be coming back, service department very clean , friendly and sanitized, great service knowledgeable person, I will be coming back, service department very clean , friendly and sanitized, great service More

The computer on my dash was never reset after getting oil change and services. The computer Call my dash still tells me I’m due for a oil service. change and services. The computer Call my dash still tells me I’m due for a oil service. More

My car had two big major problems last month. Car is running real nice now. Thank you. Job well done on my 2000 Z3. In running real nice now. Thank you. Job well done on my 2000 Z3. In More

Jamie kept me apprised of my service repair every step of the way and was very informative. I was new to the are and found a reliable partner at Ferman BMW to provide future service of my X5. The waiting are the way and was very informative. I was new to the are and found a reliable partner at Ferman BMW to provide future service of my X5. The waiting area was comfortable and a productive place for me to work. When we recognized the repair would require ordering parts a loner was extended to aid me through the repair process. More

Just a minor service visit to have license plates installed and check on a squeak. Very punctual and professional. I really appreciate the car wash. installed and check on a squeak. Very punctual and professional. I really appreciate the car wash. More

Repair was not completed properly and I had to return to complete the work. Error turned out to be a simple oversight. Advisor handled the situation very well. complete the work. Error turned out to be a simple oversight. Advisor handled the situation very well. More

The dealership was very helpful and expedient in the work that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. More