Ferman BMW - Service Center

Service was excellent as always the staff superb , I love the personal attention given to me when I’m there. Ferman has always been my dealership the personal attention given to me when I’m there. Ferman has always been my dealership More

Sal was great on getting my car in for service and the amount he quoted me was great-thankfully and my car is running great! Anna Flower amount he quoted me was great-thankfully and my car is running great! Anna Flower More

Thank you to Alan and Stone and the wonderful service department as well as the courtesy vehicle manager who all exhibited excellence in service,very much appreciated!!!! department as well as the courtesy vehicle manager who all exhibited excellence in service,very much appreciated!!!! More

Good service to help maintain my older BMW to keep it running and looking as almost new. Friendly staff and always welcome you when you show up. running and looking as almost new. Friendly staff and always welcome you when you show up. More

The rental situation was disappointing after I was Promised a car and there were not any available Inconvenient as I needed to get back to work and then had to ask my husband to leave His work was Promised a car and there were not any available Inconvenient as I needed to get back to work and then had to ask my husband to leave His work to come and get me ! More

Everything was outstanding from the sense of urgency to the follow thru. Sal kept us informed thru the entire time. The waiting room was a pleaser. the follow thru. Sal kept us informed thru the entire time. The waiting room was a pleaser. More

Excellent costumer service and very responsible from beginning to end. They keep you updated and walk you through the service for better understanding of your vehicle and pros and cons. beginning to end. They keep you updated and walk you through the service for better understanding of your vehicle and pros and cons. More

He came promptly and did the job within a short period of time. Perfect. Just like you said. I like when a company holds to their word. Thank you very much. Now if you could just fix my hydraulics because my time. Perfect. Just like you said. I like when a company holds to their word. Thank you very much. Now if you could just fix my hydraulics because my convertible top has trouble coming down and up that would be real nice. Thank you so much More

Great service! Great experience! Very friendly communication and reminder about my appointment. Excellent communication during the appointment. And a very nice waiting area for the customers that communication and reminder about my appointment. Excellent communication during the appointment. And a very nice waiting area for the customers that wait for the car. More

The issues for which I took my 2020 X3 to the dealership were not resolved. When I replied in a text to the young man who took care of me, he was either days replying or did not reply at all. were not resolved. When I replied in a text to the young man who took care of me, he was either days replying or did not reply at all. More