Ferman BMW - Service Center

I took a '06 BMW Z4 in for a diagnostic fee of $99. The AC was not working and the convertible top only worked when it was indoors or in a cooler environment. They said it needed a new Heater Blower Motor AC was not working and the convertible top only worked when it was indoors or in a cooler environment. They said it needed a new Heater Blower Motor at a cost of $985. They said the convertible top. Motor and lines were faulty at cost of $5516. I took the car to a local European repair shop and his diagnostic showed the car was in Transportation Mode and the AC would not work, it was reset at no cost. The convertible top needed a new control unit cost with labor $285. I am livid with your diagnostic! More

Excellent service department. I will be back. Listened to my concerns and took care of the problem. Cesar is Great to work with and very friendly. to my concerns and took care of the problem. Cesar is Great to work with and very friendly. More

My ferman bmw dealership I it’s very competitive comparing whit other dealerships also service it’s very knowledgeable thanks to service advisor cesar tereso comparing whit other dealerships also service it’s very knowledgeable thanks to service advisor cesar tereso More

I recently bought a set of brand new tires and was told on two separate occasions that the tires came with warranty. Three weeks later, my tire alert came on and I discovered a nail in the tire. I schedul on two separate occasions that the tires came with warranty. Three weeks later, my tire alert came on and I discovered a nail in the tire. I scheduled an appointment to get the tire replaced under the assumption that I had a warranty. When I purchased tires I was told by Jaime the tires had warranty and when I schedule an appointment over the phone I was told again the same thing. When I arrived for my scheduled appointment, I was informed that my tires actually didn’t come with a warranty. Granted I did receive a voice mail, the afternoon prior to my visit. The Call must’ve came when phone was powered off because I did NOT receive a phone call or a missed call. Mind you I do not feel me not checking my voicemail within 12-24 hours warrants a complete pass of the misunderstanding. Every single time I have called to speak w service department, I NEVER get thru to anyone other than the receptionist. LITERALLY. I actually called to speak with Jamie last Thursday and STILL have not heard back. I think getting in touch with someone over there is probably a more difficult task than getting in touch with the POTUS. I purchased my tires under the assumption it came with a warranty. Mistakes are made, I get that, but the lack of remorse and owning up to a mistake is what bothers me the most. Jamie just sat there and DID NOT EVEN SAY SORRY. She Just gave me a quote for two new tires. I tried calling Brian Pelletier, but of course no answer. No shocker there.... I almost wanted to call bob murray. I handled the issue myself. This isn’t a complete reflection of my experience with service. Jaime has always done a great job working with me, and that is why my most recent visit comes to me as such a surprise. I never found the fact nobody answers a phone call, other than the receptionist, to be a problem until now. Never answering a call is just further frustration to my recent experience. I even had to ask Jaime if they can pump up my flat tire before I left. You would think they WOULD AT LEAST offer that since I drove 45 min to ferman BMW under the impression I was getting new tire. More

My service rep Salvatore was outstanding. Could not ask for a better experience! He made me feel comfortable as soon as I walked in the door. for a better experience! He made me feel comfortable as soon as I walked in the door. More

The Ferman BMW Team is simply the best! They recently picked up our M5 and our 750i and returned back to us in a short time. We recommend Ferman to all our friends and family. picked up our M5 and our 750i and returned back to us in a short time. We recommend Ferman to all our friends and family. More

I had to return twice to fix a defective trunk part covered by a factory warranty. The diagnosis visit went fairly quickly and another visit was scheduled pending receipt of a part. It was implied that covered by a factory warranty. The diagnosis visit went fairly quickly and another visit was scheduled pending receipt of a part. It was implied that returning early in the AM would speed the repair. It ended up requiring four hours. The reception area was Covid proofed but TVs were inoperable. No loaner was offered.. No one provided updates on the repair. The loaner was better Covid protection. More

Did a very good job on my carFashion efficient was well satisfied everyone was courteous Yeah good job washing my car was very well satisfied with everything they did satisfied everyone was courteous Yeah good job washing my car was very well satisfied with everything they did More

Ferman service was First Class just as expected. Sat Appointment for warranty repair. In and out in less than the promised time. And a wash too !!!... First Class all the way Appointment for warranty repair. In and out in less than the promised time. And a wash too !!!... First Class all the way More

Outstanding service and personnel. Would highly recommend 👌 if i need further assistance i will differently go there.i may even get my next car there o 👌 if i need further assistance i will differently go there.i may even get my next car there o More