Ferman BMW - Service Center

Great service over all no complaints ever Ferman BMW always takes good care of me. I would recommend this dealership to a friend or family member. always takes good care of me. I would recommend this dealership to a friend or family member. More

Never a problem they can’t solve. Always professional and courteous. Great waiting area for customers. They go above and beyond. Cesar is the best! Always accommodating courteous. Great waiting area for customers. They go above and beyond. Cesar is the best! Always accommodating More

Cesar, Alan M and Karl A are fantastic as always. They’re always friendly, professional and make me feel like family! Wouldn’t shop or get service anywhere else! always friendly, professional and make me feel like family! Wouldn’t shop or get service anywhere else! More

I worked with Sal as my service advisor and it was a pleasure. Kept me informed of the progress of my service Work was completed while I waited pleasure. Kept me informed of the progress of my service Work was completed while I waited More

We had an excellent experience when we brought in our bmw for service. Christopher was very professional, efficient, and keep us well informed when our vehicle would be ready. We also really appreciated the for service. Christopher was very professional, efficient, and keep us well informed when our vehicle would be ready. We also really appreciated the complimentary car wash! More

Very professional I like the fact that they explain everything on what they find and I think the video for the mechanic is pretty cool Nice that they cleaned outside and inside of my car everything on what they find and I think the video for the mechanic is pretty cool Nice that they cleaned outside and inside of my car More

Jamie is an awesome customer service person who makes it easy to do business with your dealership. You also have a pleasant environment for your customers. easy to do business with your dealership. You also have a pleasant environment for your customers. More

As usual, exceptional service and quality work on my vehicle. I drive from Lakeland to get my car serviced at Ferman BMW. Another happy customer. vehicle. I drive from Lakeland to get my car serviced at Ferman BMW. Another happy customer. More

Very timely process all employees were super nice and attentive to my needs especially Jamie she was outstanding I had purchased mats she made sure they were placed in the car by the service team and mad attentive to my needs especially Jamie she was outstanding I had purchased mats she made sure they were placed in the car by the service team and made sure all was perfect with my car . More

Repair wasn’t completed properly (wire hanging down and visible at speaker location that was repaired. Additionally, oil and grease were left on rear armrest and on my suit jacket (which was hung in back w visible at speaker location that was repaired. Additionally, oil and grease were left on rear armrest and on my suit jacket (which was hung in back when I dropped off car. Note: tech had folded it on back seat and the used it to rest knee or hand - getting grease/oil on my suit - ruining it. 20min after leaving, I noted issues, and returned immediately. Jared Gooch and Christopher (in service) put me in a loaner and corrected the issue with the car - but have not returned text and phone call per the suit that your team ruined. I don’t want to get litigious, and take to social media, but will pursue this route if issue isn’t addressed and resolved. I have texted both Jared Gooch and Christopher (in service), as well as called and left phone messages for Jared. I have owned several businesses, and know mistakes happen - the lack of dealing with those mistakes (in timely fashion) is what exacerbates the issues at hand. In addition to the messages I have left, I’ll include my contact data below : Kevin Collins - RKevinCollins@gmail.com and my cell is 404-787-2185 More