Ferman BMW - Service Center

Very professional and friendly . Prompt on service and Very professional and friendly . Prompt on service and detecting the problem . Quick on getting appointment. Greeting you at door was a big plus , Very professional and friendly . Prompt on service and detecting the problem . Quick on getting appointment. Greeting you at door was a big plus , letting you know that they are there to help. Thank you More

We were greeted courteously. The check in was seamless. The vehicle was returned to us quickly. Our only regret was that the loaner fleet has shrunk so much, but that's not a reflection on Ferman. The vehicle was returned to us quickly. Our only regret was that the loaner fleet has shrunk so much, but that's not a reflection on Ferman. More

Chris and Stevon are did an unbelievable job taking care of me and I really appreciate the professionalism. A true class act service team. I’m completely satisfied. of me and I really appreciate the professionalism. A true class act service team. I’m completely satisfied. More

Nice Comfortable waiting area, fast internet, good coffee, Eno, my Advisor kept me informed and my car was ready when promised! I would recommend Ferman BMW, and Eno! coffee, Eno, my Advisor kept me informed and my car was ready when promised! I would recommend Ferman BMW, and Eno! More

sal was a delight to work with. have bought 4 bmws at ferman palm harbor and a big reason is that service dept. do have 2 negs.....cmon bring back the bagels and cream cheese and how bout some recent vi ferman palm harbor and a big reason is that service dept. do have 2 negs.....cmon bring back the bagels and cream cheese and how bout some recent viewing on tv---u were showing stock quotes from a month ago .. one more neg---dont have service calls going to any location but palm harbor. was told at 330 to take it in for a/c repair so when i get there sal says they can do it next day....the techs not avail after 320 and its a 3 hr job. the girl that told me to get there by 4pm isnt locate in ph. but except for spending my money, my visits over the last 10 years to serviced dept have been relatively pleasing.. where are the bagels. and brian gaines is my go to for the vehicle i will be buying in nov-that will be 6th car brian will have sold me. where the bagels and cream cheese More

My Service Advisor, Cesar Tereso provided excellent service on 2 separate occasions that my car required attention, promptly arranging a loaner without delays. He was patient with Technicien until the service on 2 separate occasions that my car required attention, promptly arranging a loaner without delays. He was patient with Technicien until the problem was resolved. I give him a 10. More

Excellent service. Super Happy! Great staff would definitely recommend ppl to own a BMW and start receiving great service for life. Thank you so much definitely recommend ppl to own a BMW and start receiving great service for life. Thank you so much More

Horrible service. I came back three times and car even though we spent over $1000 and was told it worked fine this morning. I was treated very rude when told don’t you know how to drive this car when the though we spent over $1000 and was told it worked fine this morning. I was treated very rude when told don’t you know how to drive this car when the first time it wouldn’t start. Made the manager turn the key and said yep it doesn’t work. I never will go back. Susan Terschluse More

Prompt, efficient valet service for scheduled maintenance on a 2019 BMW and the service department did a great job scheduling my vehicle during a busy time. on a 2019 BMW and the service department did a great job scheduling my vehicle during a busy time. More

I received excellent service from Chris Sandborn. He kept me daily in the loop. He is very kind, caring and professional!!! The lead BMW service technician was just as kind! He reassured me that the glitch me daily in the loop. He is very kind, caring and professional!!! The lead BMW service technician was just as kind! He reassured me that the glitch will never happen again. More