Ferman BMW - Service Center

The fact that I have already written a negative face book review and filed a report with the BBB should indicate that I am not happy with the experience. review and filed a report with the BBB should indicate that I am not happy with the experience. More

Always a pleasure. Eno was wonderful to deal with and kept me informed along the way. Everyone I’ve dealt with has always been great kept me informed along the way. Everyone I’ve dealt with has always been great More

EJ did a great job replacing the passenger airbag in my M3. He was friendly, courteous and knowledgeable. Thanks EJ and Ferman BMW. Great job. M3. He was friendly, courteous and knowledgeable. Thanks EJ and Ferman BMW. Great job. More

Ferman BMW has always been a cold sting to my needs and my car as well. Jamie is extremely helpful and answers all my questions promptly and diligently. I highly recommend Ferman BMW And Jamie Annese for my car as well. Jamie is extremely helpful and answers all my questions promptly and diligently. I highly recommend Ferman BMW And Jamie Annese for all your service needs More

Arrived at the dealership, service advisor indicated system was down. 90 minute delivery of basic service took 112 minutes. No updates on the delays. Prior service experiences were nightmares. Took system was down. 90 minute delivery of basic service took 112 minutes. No updates on the delays. Prior service experiences were nightmares. Took 5 days to schedule this appointment in lieu of no dealership follow-up. Requests to speak with the service manager were ignored. More

Service department was excellent helpful friendly and honest sales can’t say enough good things about Alex Wolf still helpful after the sale a great team effort honest sales can’t say enough good things about Alex Wolf still helpful after the sale a great team effort More

Professional, pleasant and competent. I was kept Professional, pleasant and competent. I was kept informed and since I waited outside, was offered water. I'm pleased with the service I receive from Professional, pleasant and competent. I was kept informed and since I waited outside, was offered water. I'm pleased with the service I receive from German. More

From scheduling to pick up, every interaction with the people in the department was positive. Jaime in service, Luis at Loaner desk, forget the woman’s name to brought me my key (she’s from Bethesda, MD) people in the department was positive. Jaime in service, Luis at Loaner desk, forget the woman’s name to brought me my key (she’s from Bethesda, MD). Really appreciated that my car was waiting for me to drive away. More

Very disappointed with the service I received at this dealership. The work done on my vehicle was not what was promised. Very poor workmanship and was lied to by both my salesman and the service tech as dealership. The work done on my vehicle was not what was promised. Very poor workmanship and was lied to by both my salesman and the service tech as to what was actually done. More

Great service. They got me in, a rental, it was repaired in one day, picked it up the next day. Very satisfied. 5 stars to Chris Sanborn in one day, picked it up the next day. Very satisfied. 5 stars to Chris Sanborn More