Ferman BMW - Service Center

Quick service and friendly staff. The team has good communication and good follow up. Very good at making sure the customer is comfortable and good at making sure all the questions are answered. communication and good follow up. Very good at making sure the customer is comfortable and good at making sure all the questions are answered. More

Phenomenal customer service in all areas. Very accommodating in all areas accommodating in all areas More

Special mention to Adviser Eno Cela. He did an excellent job updating and advising me on the status of the repair. job updating and advising me on the status of the repair. More

We always get fit right in and handled professionally at Ferman! Ferman! More

Bob was amazing …. Straight forward, asked what I was interested in, found the car, gave me the best price, and then asked if I had anything to trade - the other dealerships were more interested in my J interested in, found the car, gave me the best price, and then asked if I had anything to trade - the other dealerships were more interested in my Jeep to trade than the cars they were selling ! I got a great trade price and everything was written up quickly - I’m very happy with my new car and would highly recommend Bob. More

I bought a certified vehicle had it for four hours and service lights came on. It took almost 11 days to get it corrected and fixed. service lights came on. It took almost 11 days to get it corrected and fixed. More

Great customer service. Prompt, professional and go above and beyond and beyond More

The service department employees have always taken the extra steps to make sure the routine maintenance as well as any warranty issues are handled with greatest detail, speed and professionalism. You driv extra steps to make sure the routine maintenance as well as any warranty issues are handled with greatest detail, speed and professionalism. You drive away with the assurance you can get to work on time everyday without fail and/or head off on a family vacation. More

Eno Cela, my Service Advisor did a great job explaining the work required and keeping me up to date through the process. I'm totally satisfied. the work required and keeping me up to date through the process. I'm totally satisfied. More

Worked fast; kept me informed and friendly. Very professional but showed great interest in good communication. Very comfortable waiting area; they took me stain without an appointment professional but showed great interest in good communication. Very comfortable waiting area; they took me stain without an appointment More