Ferman BMW - Service Center

The service was very good. Christopher was very professional and helpful. I would have given the max rating except, no courtesy vehicle. When you drive a $157K BMW, you kind of expect something professional and helpful. I would have given the max rating except, no courtesy vehicle. When you drive a $157K BMW, you kind of expect something of that nature. More

Thomas was very helpful. I appreciate the accommodations that allowed us to take the car to our mechanic prior to purchasing. Also, liked that he was friendly and courteous to my son and me. that allowed us to take the car to our mechanic prior to purchasing. Also, liked that he was friendly and courteous to my son and me. More

Always a great experience at Ferman BMW. Chris makes me feel like the most important customer. feel like the most important customer. More

Sal was great. Suggested maintenance but was not pushy. Followed up to see how things were. I have had serious problems in the past with Ferman and only returned due to proximity. They have improved. Thank Followed up to see how things were. I have had serious problems in the past with Ferman and only returned due to proximity. They have improved. Thanks More

We really like Sal, our service advisor. Quality and timely service from Ferman BMW. timely service from Ferman BMW. More

Always great and timely service! Highly recommend to other BMW owners. other BMW owners. More

Ferman BMW always does a fantastic job!!! Great customer service service More

Apparentlt underdiagnosed a problem with my seatbelt and rather than doing what was needed to fix it, they ended up seemingly deciding they'd lose more money than they were comfortable with to fix it proper rather than doing what was needed to fix it, they ended up seemingly deciding they'd lose more money than they were comfortable with to fix it properly and returned my money with the problem unresolved. If BMW cannot fix their own car, who can? They can build their cars from the ground up. More

Very friendly and customer service oriented. As a customer I feel that I am always well taken care of. I don't have to wait long for service and the communicate well on the status of my car while the customer I feel that I am always well taken care of. I don't have to wait long for service and the communicate well on the status of my car while they are servicing it. More

Great service, very friendly staff and best of the cash wash is superb they pay attention to detail and car and customer treated the same doesn’t matter how old your car is once it’s a BMW wash is superb they pay attention to detail and car and customer treated the same doesn’t matter how old your car is once it’s a BMW More