Ferman BMW - Service Center

Very helpful. Got my appt. Quickly and ordered a ride to pick up the car when complete pick up the car when complete More

Ceasar in Service is fantastic! Always professional. Communicates well & updates you often. Great work as usual! Communicates well & updates you often. Great work as usual! More

I was told my tires measured 1 mm all the way around. Essentially this reading means there are no treads on them similar to racing slicks. I measured them 3 times with a depth gauge and found them to be Essentially this reading means there are no treads on them similar to racing slicks. I measured them 3 times with a depth gauge and found them to be between 5 mm and 6 mm which is at the bottom of the green on my depth gauge. This is too large of a discrepancy to be an honest error. I felt this was an attempt to upsell me on tires and an alignment that I clearly don’t need at this time. The tires only have 17,500 miles on them. I gave Ferman a try to earn my business since Reeves like to drive my car for 10 to 15 miles after an oil change stating they have to warm the car up…again a bunch of baloney. Not all BMW owners are clueless about car repair. More

Cesar is truly the reason I service my X3 at Ferman vs our long standing purchase history with Dimmitt. I've never had a service advisor that treats me like his brother. our long standing purchase history with Dimmitt. I've never had a service advisor that treats me like his brother. More

Caesar was super helpful......look forward to his help next year. $100 oul change is high , would like to see some coupons for it before i come in. thx next year. $100 oul change is high , would like to see some coupons for it before i come in. thx More

My contacts at the dealership were Professional, couteous and efficient. The communicated extremely well & listened and efficient. The communicated extremely well & listened More

He said would have my car cleaned and they didn’t do that I got my oil changed and they didn’t reset my dash so I left with it still saying I need a oil change I got my oil changed and they didn’t reset my dash so I left with it still saying I need a oil change More

The service at Ferman BMW was outstanding.Both Sal The service at Ferman BMW was outstanding. Both Sal Graziano and Stevon Budhu were extremely professional and they answered all my questions. Stevon The service at Ferman BMW was outstanding. Both Sal Graziano and Stevon Budhu were extremely professional and they answered all my questions. Stevon showed me several things about the car that I wasn't aware of. This is excellent service!!! You are very fortunate to have both men as your team members! :) Because of this high level of service, we will continue to use this dealership as our preferred service facility. Thank you! :) TG More

Great service experience technician was very helpful explaining needs advise me on additional service needs I performed recommended service by technician and advisor. Very happy with the dealership I wi explaining needs advise me on additional service needs I performed recommended service by technician and advisor. Very happy with the dealership I will definitely come back and service and will keep purchasing my BMW’s from Ferman Thank you for a great experience! Malek and Cesar are a great asset to you company. More

Amberlyn was absolutely amazing! We had a complex issue with Safelite and she helped us so much. Amberlyn ensured our issue was fully fixed and she communicated with us so well each step of the way. with Safelite and she helped us so much. Amberlyn ensured our issue was fully fixed and she communicated with us so well each step of the way. More