Ferman BMW - Service Center

As always the service is super, very friendly and professional environment. Happy to bring my car there. professional environment. Happy to bring my car there. More

I’ve already sent a review. It was not a good experience, I will try Bert Smith. It was not a good experience, I will try Bert Smith. More

We were very pleased with our car ordering experience. Alex Wolf was so helpful, and patient with us, as we learned which features would be most helpful for us. Our new BMW X5 in Tanzanite Blue was just a Alex Wolf was so helpful, and patient with us, as we learned which features would be most helpful for us. Our new BMW X5 in Tanzanite Blue was just as gorgeous as promised. Of course we will return. We are very happy campers thanks to Alex. Our BMW training by Kristian and Leah helped us learn about how to use and become familiar with the special features in our BMW. Thank you all More

Always professional, always courteous, and responsive to the customer. My car was trashed by tropical storm Debbie and Ferman helped through the process with the insurance company and through the replacemen the customer. My car was trashed by tropical storm Debbie and Ferman helped through the process with the insurance company and through the replacement process. Very very helpful. More

Excellent customer service, Excellent VIP service. Manager was very helpful and considerate. Even the line tech was very helpful. Manager was very helpful and considerate. Even the line tech was very helpful. More

Service was good but I never heard back from downtown genius to help me set up my digital key. I text him and no response genius to help me set up my digital key. I text him and no response More

I have been going to Ferman BMW for more than ten years. They continue to amaze me. From the greeters to the service associates, they are always at the top of their game. Special curls to Jamie Byrd and Roy They continue to amaze me. From the greeters to the service associates, they are always at the top of their game. Special curls to Jamie Byrd and Roy Landis.😊 More

2 hours for an oil change seems excessive. I have had different experiences depending on which vehicle I bring in. Not certain I would feel comfortable having my daughter visit this service ce I have had different experiences depending on which vehicle I bring in. Not certain I would feel comfortable having my daughter visit this service center on her own. Repair prices seem to be overpriced and I question whether it is a tactic to try to get me to purchase a new vehicle or just gouging by commission based service department. If you are under warranty, Ferman is fine, if not, you likely are getting overcharged. Being told not to rotate tires, when all 4 are the same size didn't sound right. I don't get a warm and fuzzy integrity / golden rule feeling from this place. More

I was promptly served by service department personnel. The service was efficient and complete. I was very pleased with results. The service was efficient and complete. I was very pleased with results. More