Ferman BMW - Service Center

Sal Graziano was extremely helpful and honest. The work seems to have been done properly. seems to have been done properly. More

Service department misdiagnosed the problem resulting in me changing the rear differential and did not fix the issue. me changing the rear differential and did not fix the issue. More

I appreciate Nick Hawk's support, he was able to leverage an appointment based on a cancellation that allowed me to secure service sooner than expected due to a cancellation. Nick is responsive, provides cl an appointment based on a cancellation that allowed me to secure service sooner than expected due to a cancellation. Nick is responsive, provides clear information including recommendations based on my vehicle's current status and upcoming needs. More

Poor service and communication by the service advisor, Courtney. I asked for any service to be done as the dash light was on. Changed the oil and never asked me if I wanted any other service even though Courtney. I asked for any service to be done as the dash light was on. Changed the oil and never asked me if I wanted any other service even though I told them to do any service required. After they changed the oil and did th 27 point check, I got home and noticed the vehicle check light was on under vehicle status. Texted back and forth with Courtney and she told me that check was done as it cost $174 and most people are happy with the 27 point check. I would have done this as there is 35,000 miles on the care. Fast forward to a week later and my battery discharge light went on. Down to 27% which would have been picked up by the service that was not done. I got the battery changed out at the nearest dealership to me, Sarasota. No more Ferman. I could have been stranded if I had been on a long trip. Poor service and communication by the service advisor and assumptions rather than just telling me what my options were. Courtney's name is not on the service dept. list so I rated Jamie, who was my advisor on my prior visit, she did a good job. More

Great dealer I flew in they picked me up from the airport the car was ready paperwork everything went great only thing I misunderstood or he explained wrong with the tire warranty he said it was no tread dep the car was ready paperwork everything went great only thing I misunderstood or he explained wrong with the tire warranty he said it was no tread depth and then when I called the Warranty they said there was but other than that great dealer I’d highly recommend More

Ferman honors it’s veterans every November 11th with a complementary oil change. This is an incredible benefit, showing their appreciation for those who have served. They are always friendly and service complementary oil change. This is an incredible benefit, showing their appreciation for those who have served. They are always friendly and service is always thorough, friendly and exceptional. More

My appointment was excellent. Set upfor 9 to 12 o’clock. My appointment was excellent. Set up for 9 to 12 o’clock. All on time. My appointment was excellent. Set up for 9 to 12 o’clock. All on time. More

Did not have any service done at the dealership but did have interaction at the collision center. 👍👍 have interaction at the collision center. 👍👍 More

Cesar took great care of me and my car. Service with a smile. Thank you smile. Thank you More

The mechanics at Ferman BMW are well skilled at the job they do everyday .my car had a problem with the software, the mechanic who worked on my car knew what to do to fix the car. I highly recommend Ferman they do everyday .my car had a problem with the software, the mechanic who worked on my car knew what to do to fix the car. I highly recommend Ferman BMW . More