Ferman BMW - Service Center

Excellent customer service. Was pleasantly greeted upon arrival and taken to the customer waiting room where coffee and snacks were provided. The service advisor was courteous a Was pleasantly greeted upon arrival and taken to the customer waiting room where coffee and snacks were provided. The service advisor was courteous and made sure I was informed of the status of my service and if I had any questions or any other needs. He estimated the time of completion which was accurate. More

Excellent service . Thank you Bob , Brian and Andrew for taking such great care of me and my X3 . You guys are the best !! Thank you Bob , Brian and Andrew for taking such great care of me and my X3 . You guys are the best !! More

Coordinate my repairs and loaner very well. I was very pleased - except the loaner car person was late and I had to wait for someone to arrive for 20 minutes I was very pleased - except the loaner car person was late and I had to wait for someone to arrive for 20 minutes More

People are friendly and knowledgeable. I feel they have my best interests at heart. I’m a happy customer. I feel they have my best interests at heart. I’m a happy customer. More

Sal always friendly helpful and informative great service. Gives me options if I need further info service. Gives me options if I need further info More

Sal my service technician always treats me well. I will always go back to him when I’m in need of help. I will always go back to him when I’m in need of help. More

I don’t feel they are honest with me. Charged me and told me the car had no problems. The car has multiple issues I confirmed with another mechanic, brought it back to Ferman and they wer Charged me and told me the car had no problems. The car has multiple issues I confirmed with another mechanic, brought it back to Ferman and they were too busy to get to it. Having to wait till Tuesday now to get my car fixed. Will never buy another BMW from ferman More

Incredible experience from start to finish. Customer service is truly top-notch and cannot be beat. Customer service is truly top-notch and cannot be beat. More

Bob Murray and his team, Jeff and Nick, took excellent care of my wife’s car. They were prompt and responsive and did exactly what they said they would do. Great customer service! care of my wife’s car. They were prompt and responsive and did exactly what they said they would do. Great customer service! More

Very friendly staff, very fair pricing, exceptional customer service, Mark Laird and his team were great to work with. customer service, Mark Laird and his team were great to work with. More