Ferman BMW - Service Center

Nice job taking care of my vehicle. Appreciate the fact of getting me to and from the department as well. Appreciate the fact of getting me to and from the department as well. More

Karl, Mary and the entire support staff are amazing! Mary and Karl keep us coming back for all our new vehicle purchases. Best ever 15 years now. Mary and Karl keep us coming back for all our new vehicle purchases. Best ever 15 years now. More

Bob Murray and his team are the ultimate professionals. They really know how to make a customer feel important. The F&I manager Scott is an expert in notary services. He is also a mook. Thank you Bob Murra They really know how to make a customer feel important. The F&I manager Scott is an expert in notary services. He is also a mook. Thank you Bob Murray and your team. I will definitely do business with Ferman BMW again. More

My service advisor was very helpful and kept me advised as I waited for my car. as I waited for my car. More

I recently had my car serviced there and I couldn’t be happier with the experience. happier with the experience. More

Ferman BMW is the leader in providing professional and courteous service. Ferman customer service is very unique in that they meet each customer where they are. They provide a comfortable customer friendl courteous service. Ferman customer service is very unique in that they meet each customer where they are. They provide a comfortable customer friendly waiting area to relax while waiting for your vehicle. More

BJ was very helpful and went give and beyond to hel me when I needed a tire replaced due to there being a nail in it. when I needed a tire replaced due to there being a nail in it. More

BJ went above and beyond to make sure we were satisfied with our service. Car looks amazing! with our service. Car looks amazing! More

The service department would not check the bearing in my back wheel…they said I needed to purchase new tires first, and then they would check it. That is ridiculous…and ashame…as I was looking at purchasing back wheel…they said I needed to purchase new tires first, and then they would check it. That is ridiculous…and ashame…as I was looking at purchasing a 2025 430i Hybrid. However, you have priced yourself right out of my market. Every time I go in for maintenance they find something else. I will be taking my business elsewhere. It is a fact that BMW’s cost more to maintain. Thank you More

I would like to commend BJ at your service center for his exceptional service. He resolved all my issues and the ding removed from my car. Although there was a delay in the initial pick-up as the repairs wer exceptional service. He resolved all my issues and the ding removed from my car. Although there was a delay in the initial pick-up as the repairs were not completed, BJ took proactive steps to ensure my convenience. He provided a full tank of gas, had my car detailed, and personally arranged for it to be delivered to me. His efforts significantly exceeded my expectations, especially compared to my experiences at the Wesley Chapel location. BJ’s dedication to customer satisfaction truly stands out, and he deserves high praise for his outstanding service. Thank you for having such a dedicated team member. More