Ferman BMW - Service Center

On time, Roy is knowledgeable and good communication. Always pleasure to work with, good customers service Always pleasure to work with, good customers service More

The guy working with me was great! Very nice, informative and courteous. My huge negative had nothing to do with him personally. But I was shocked that I had a bill of over $500 for ge Very nice, informative and courteous. My huge negative had nothing to do with him personally. But I was shocked that I had a bill of over $500 for general maintenance and on top of that, charged 3% for using a credit card. I can understand that for small businesses, but not for a car dealership!!! Never have I come across anything like that in my entire life. It’s definitely enough to make me go to a smaller shop for maintenance versus a dealership. You already pay WAY more by going to a dealership, and then 3% tagged on? How many people really carry six or seven hundred dollars in their pocket?! I cannot recommend this dealership to others for that reason. More

Very good! Cesar always careful with the service! Definetly recommend him. I will go back! Cesar always careful with the service! Definetly recommend him. I will go back! More

This place should have a zero rating. Worst BMW dealership I have ever been to. Worst BMW dealership I have ever been to. More

Good service. Service writer kept me informed about the progress on the repairs. Vehicle was done when promised with no surprises.. Service writer kept me informed about the progress on the repairs. Vehicle was done when promised with no surprises.. More

Punctual, reasonable pricing, clean waiting area and showroom, service advisor knowledgeable, all work asked for was done properly and even a gratis car wash. showroom, service advisor knowledgeable, all work asked for was done properly and even a gratis car wash. More

Good experience A problem with car's braking-bulletin acknowledged. Tried to get fixed. Must be addressed. acknowledged. Tried to get fixed. Must be addressed. More

Great experience! Staff is fantastic and a pleasure to deal with. Great service work too!! Staff is fantastic and a pleasure to deal with. Great service work too!! More

Friendly staff and efficient work order. First time here and will recommend friends in the future. First time here and will recommend friends in the future. More

Service department did not communicate with me. They didn't call me or return my calls They didn't call me or return my calls More