Ferman BMW - Service Center

Best customer service ever I will hardly recommend very nice and clean the salesman is the best nice and clean the salesman is the best More

Jamie always provides great service. Everyone is nice and helpful. She was able to get my car fixed and out me in a loaner. Thanks Jamie Everyone is nice and helpful. She was able to get my car fixed and out me in a loaner. Thanks Jamie More

I went in for an oil change and they shorted the engine 2 quarts of oil. When I pulled out on the interstate, I got a warning notice on the display screen to add 1 quart of oil ASAP. How is that possible, Fr quarts of oil. When I pulled out on the interstate, I got a warning notice on the display screen to add 1 quart of oil ASAP. How is that possible, Freeman just changed my oil. But, I added a quart after I found a car parts store. I pulled back ot on the interstate and 10 minutes later the same message appeared on the screen. After spending an hour trying to figure out what was wrong. I bought another quart of oil. That cured the problem, but certainly ruined my vacation trip. I don't know if they were trying to screw me out of 2 quarts of oil or they just have bad service techs. Either way, I really got screwed. A year ago, they shorted my other BMW one quart of oil on an oil change. Is the company that financially in troubled? xxxx of a way to lose a great customer. I am going to Freeman in person and raise xxxx with Sal, my service advisor. Everyone in the show room will hear me and be aware of the terrible service. More

When it comes to service Roy Landis wrote the book. Another excellent experience. Keep it up Roy! Another excellent experience. Keep it up Roy! More

The Service Department in particular a man by the name of Nick Hawk was extremely rude, condescending, and unprofessional! I will Never go to Ferman service center again because of Nick Hawk. He disresp Nick Hawk was extremely rude, condescending, and unprofessional! I will Never go to Ferman service center again because of Nick Hawk. He disrespected me multiple times to the point that I reported him to BMW North America Corporate. In the past, I always used Ferman BMW for all my service needs until my horrifically negative experiences with Nick. He is a horrific representative not only to Ferman, but to all of BMW!!! More

Roland was most helpful. He went over my service schedule with me. I was too early for an oil change! He went over my service schedule with me. I was too early for an oil change! More

The service center is great. Just takes a long time when you're dropping off with the paperwork. If you have already been there and info is correct, it shouldn't take that long t Just takes a long time when you're dropping off with the paperwork. If you have already been there and info is correct, it shouldn't take that long to drop off your vehicle is all... More

Andy was informative and easy to work with. I don't know who the detail people were but they did a great job, including the exceptional detail around drink cup area, which was a great surprise I don't know who the detail people were but they did a great job, including the exceptional detail around drink cup area, which was a great surprise. More

Excellent customer service which made the purchase a pleasant experience. We were well taken care of and everything was explained to our satisfaction. pleasant experience. We were well taken care of and everything was explained to our satisfaction. More

Furman and Sal did a fantastic job on our vehicle. They kept us informed, did a great job in Repair, and took care of us like champions. We can’t say enough nice things. Ferman’s service is fantastic. They kept us informed, did a great job in Repair, and took care of us like champions. We can’t say enough nice things. Ferman’s service is fantastic. More