Ferman BMW - Service Center

I recently brought my BMW to Ferman for repairs, and I have to say, Paul Scaglione and Jamie Annese went above and beyond to deliver an outstanding experience. They kept me informed every step of the way have to say, Paul Scaglione and Jamie Annese went above and beyond to deliver an outstanding experience. They kept me informed every step of the way, explaining the repairs in detailed videos provided by the mechanic and making sure I felt confident about the work being done. The repairs were completed quickly, and my car runs like new again. What really impressed me was their commitment to exceptional customer service, attention to detail, and professionalism. If you’re looking for a team that’s knowledgeable, trustworthy, and genuinely cares about their customers, Paul Scaglione and Jamie Annese are the people to see. More

Roy always goes above and beyond to ensure all of our service concerns are addressed the first time. service concerns are addressed the first time. More

From the GM to my sales rep to my service rep, everyone is extremely professional and they all take the time to help me understand the details of my car’s needs. is extremely professional and they all take the time to help me understand the details of my car’s needs. More

Great service, was in need of a car quickly after the hurricane and they were able to get it done. hurricane and they were able to get it done. More

Dealer claimed rear tires needed replacement (car has 4600 miles on it; it's 2 years old). Dealer also claimed I needed an alignment. Both untrue as verified by an independent car repair ship 9 days la 4600 miles on it; it's 2 years old). Dealer also claimed I needed an alignment. Both untrue as verified by an independent car repair ship 9 days later. Had to return to pick-up car the next day because service department closed for event for 2 hrs. More

I purchased a 2023 BMW M4 from this dealership over the phone,thru text,email. I live in South Carolina so this is the way it had to be done.I did get videos,puctures of the car and was satisfied that the phone,thru text,email. I live in South Carolina so this is the way it had to be done.I did get videos,puctures of the car and was satisfied that the car was in great condition and felt comfortable making the purchase over the internet thru “David Mangano” and “Jeff Walstrom” the business manager. I signed all of the paperwork thru a service “Maverick” and my car was put on a truck to me. Car was received in acceptable condition but after driving a very short distance the brakes starting squealing terribly.So I called the salesperson and texted the business manager to make them aware of the brakes and sent David several videos of the terrible brake sound. He said he would discuss it with his manager “Angel” and get back to me.So I didnt hear back from anyone until the next day when David called me and said the technicians had checked the car and heard no noises! Impossible. He said I would have to take it to BMW as the car was under warranty? Brakes are wear and tear items and ar not covered under any warranty. So they kicked me to the curb once the car was delivered!! Jeff never returned any correspondence and David left it at that. Horrible Dealership, beware!! Philip Muzi More

Exceptional service and quality. Repeat due to this! Thank you Jamie fir all you do Repeat due to this! Thank you Jamie fir all you do More

I feel very blessed to be able to come to this dealership. They do amazing work dealership. They do amazing work More

Great service from my advisor while my car was in service. He kept me updated every step of the way. service. He kept me updated every step of the way. More

Excellent service. Speed was good, communication was excellent. Quote was accurate. All around good experience. Speed was good, communication was excellent. Quote was accurate. All around good experience. More