Ferman BMW - Service Center

It was easy to schedule my service appointment. I was greeted warmly upon arrival. The staff was great and explained everything that was needed. My car was ready when promised. It was a very pleasa I was greeted warmly upon arrival. The staff was great and explained everything that was needed. My car was ready when promised. It was a very pleasant experience. More

The team that helped make this a seamless process were prompt, friendly, helpful, and professional. Thanks, Tony, Andrew, Aaron, and Joe. prompt, friendly, helpful, and professional. Thanks, Tony, Andrew, Aaron, and Joe. More

I have found that Ferman BMW dealership to be consistent and helpful. I find the service team thoughtful and knowledgeable. I am glad I chose Ferman to do business with and helpful. I find the service team thoughtful and knowledgeable. I am glad I chose Ferman to do business with More

Fantastic service and price as usual, best staff around. Special tanks to Joe and Mary. They are the best. Special tanks to Joe and Mary. They are the best. More

The service was great. I was in and out fast. I also wasn’t pressured to do more service than I wanted. I was in and out fast. I also wasn’t pressured to do more service than I wanted. More

Andrew is Gold. Professional and pleasant to deal with. Car was completed and 100% satisfied. Professional and pleasant to deal with. Car was completed and 100% satisfied. More

Joseph was amazing. Carbine was super easy. Did it over the phone and picked my vehicle up the next day I love their customer service.! Carbine was super easy. Did it over the phone and picked my vehicle up the next day I love their customer service.! More

Haven't had the pleasure of working with the Service Department yet due to just having bought a 2025 X7, but I'm confident that team is just as professional and knowledgable as the great sales team we d Department yet due to just having bought a 2025 X7, but I'm confident that team is just as professional and knowledgable as the great sales team we did have the pleasure of working with. Specifically, Josh Daniel and David Theado. Joe Cleaver did a great job of explaining all the warranty and extended service plans, as well as making the formal purchase process a breeze. All three gentlemen worked overtime that evening (we left the dealership after 10 PM!) to ensure all the I's were dotted and T's crossed; most importantly, they ensured we were 100% satisfied with the purchase of our new X7. Leah Greenfield, one of the BMW Geniuses Team members, did a phenomenal job the next morning in getting me "functionally proficient" with the myriad technological bells & whistles within this amazing vehicle. All & all, a great experience thus far and we're happy to have Ferman BMW as our longterm Service Center home. More

This facility is always professional, friendly and efficient. I will only go to Ferman BMW. Dan M. Is my sales rep and Sal is my service rep and I like them both. efficient. I will only go to Ferman BMW. Dan M. Is my sales rep and Sal is my service rep and I like them both. More

Tom in sales was incredibly prompt, helpful, and kept me updated regarding my car being served. The service team was thorough, professional and prompt with my requested repair! I’m very pleased with the ser updated regarding my car being served. The service team was thorough, professional and prompt with my requested repair! I’m very pleased with the service and outcome. More