Ferman BMW - Service Center

Had a great experience at the dealership. Always helped very promptly and feel very taken care of. Overall it was a great expensive and I will be back! Always helped very promptly and feel very taken care of. Overall it was a great expensive and I will be back! More

Great, except for the automatic set up service appointments, which are sometimes set up for bad times for the customer, and extra busy times (Monday or Friday) for the service dept. , resulting in appointments, which are sometimes set up for bad times for the customer, and extra busy times (Monday or Friday) for the service dept. , resulting in keeping a car 2 days, for 1 day's work. More

Easy in and out service. Jaime explained everything that was going to be done to car. Jaime explained everything that was going to be done to car. More

Always responsive east to deal with I would definitely recommend them to anyone looking to buy a BMW recommend them to anyone looking to buy a BMW More

Provided what was needed Serviced the car and handled the items needed which was tires and car alignment. items needed which was tires and car alignment. More

Amazing customer service as always no complaints here. Communication is the key and I’m so glad for the staff who has amicable communication and very professional! Communication is the key and I’m so glad for the staff who has amicable communication and very professional! More

Always very helpful l, and professional staff. The turnaround time for service is always really quick The turnaround time for service is always really quick More

Great customer service. My customer service representative, Roy, listens and acts on everything I need. He keeps me informed throughout the process. Thank you My customer service representative, Roy, listens and acts on everything I need. He keeps me informed throughout the process. Thank you More

I can’t say enough about the exceptional service that I receive each time that I go to FermaN receive each time that I go to FermaN More

Lack of communication although I was proactive when video of recomendation was sent. Service rep never call me back for the question I have asked of recomendation was sent. Service rep never call me back for the question I have asked More