Ferman BMW - Service Center

Sal is always great to work with and always keeps me informed about the progress of my service. He is very professional and responds to my questions and gets the job done. informed about the progress of my service. He is very professional and responds to my questions and gets the job done. More

The sales and the financial individuals were very professional and very friendly, We are realy appreciate their help professional and very friendly, We are realy appreciate their help More

Joe, Aaron, and Kristian were amazing and made my experience memorable. I loved how detailed oriented and knowledgeable the staff were and made purchasing my vehicle easy. experience memorable. I loved how detailed oriented and knowledgeable the staff were and made purchasing my vehicle easy. More

I left my X3 for standard service at Ferman BMW. I mentioned a problem, that the car had problems starting, and would like that to be looked at. The service staff did the "service" charged me $954 a I mentioned a problem, that the car had problems starting, and would like that to be looked at. The service staff did the "service" charged me $954 and said the car is fine despite the problems with starting. A week later, the car left me in the parking lot, refusing to start. I had to have it towed to Ferman BMW again to fix it. This time, when they looked into the problem, they found it and fixed it, costing me again $1096. A lot of wasted time, trouble, and cost of having the car towed and some extra costs with the service could have been avoided if the service staff had looked into the problem I originally mentioned. More

Roy is awesome as my service advisor. And David is a great sales rep. It’s been a good experience. And David is a great sales rep. It’s been a good experience. More

Very professional and thorough in explaining all the details after vehicle check. Suggested the future work that is needed and by when it should be done. details after vehicle check. Suggested the future work that is needed and by when it should be done. More

Everything was explained very well and I have confidence that the work was well done (after another garage did damage). that the work was well done (after another garage did damage). More

Excellent service. Prices are reasonable. Communication with the service team is fast and on point. Prices are reasonable. Communication with the service team is fast and on point. More

Easy to get in and to get my car serviced there. Always friendly staff and helpful overall Always friendly staff and helpful overall More

This was another great service visit at Ferman BMW. Roy Landis is the best. He knows both are vehicles and is always spot on with his advice and recommendations. Jamie Byrd is a great greater. Always p Roy Landis is the best. He knows both are vehicles and is always spot on with his advice and recommendations. Jamie Byrd is a great greater. Always professional and friendly. More