Ferman BMW - Service Center

Left three messages to call me to book a service. Third time I asked to speak to a manager. He wasn’t available, and I was promised that he would call me. No one called, even though they have my corr Third time I asked to speak to a manager. He wasn’t available, and I was promised that he would call me. No one called, even though they have my correct cell no. I’ve had other issues where a battery was changed thst turned out not to be the issue. They also pushed me to replace my rear brake pads. 6 months later, and it’s still okay. When they forgot to put my radiator cap on, and my car started overheating, they refused to get a tow in truck. After hours stuck in the heat, I finally convinced them, and they sent a tow truck. I love BMW, but decided to never buy one again. My new Tesla will be delivered next month. More

The service department at FERMAN is the reason why I purchased my vehicle from them. I have previously purchased 3 vehicles from BERT SMITH, but switched to FERMAN because of their superior service purchased my vehicle from them. I have previously purchased 3 vehicles from BERT SMITH, but switched to FERMAN because of their superior service More

Andrew the service rep was very cordial Everything else was poor No parts in stock. 3 days to complete and very expensive Did not even was the car when done was poor No parts in stock. 3 days to complete and very expensive Did not even was the car when done More

Charlie provided excellent service He was welcoming and upfront and genuine. Easy to talk to about the car and the experience. upfront and genuine. Easy to talk to about the car and the experience. More

Amazing salesman great experience! Stayed until 10:30 at night to get us a new car Stayed until 10:30 at night to get us a new car More

It was a very easy process, great customer service. I feel very confident with the service they provide I feel very confident with the service they provide More

Detroit as much as they can to make the experience with their own customer in the best way they can their own customer in the best way they can More

Had a great experience at the dealership. Always helped very promptly and feel very taken care of. Overall it was a great expensive and I will be back! Always helped very promptly and feel very taken care of. Overall it was a great expensive and I will be back! More

Great, except for the automatic set up service appointments, which are sometimes set up for bad times for the customer, and extra busy times (Monday or Friday) for the service dept. , resulting in appointments, which are sometimes set up for bad times for the customer, and extra busy times (Monday or Friday) for the service dept. , resulting in keeping a car 2 days, for 1 day's work. More

Easy in and out service. Jaime explained everything that was going to be done to car. Jaime explained everything that was going to be done to car. More