Ferman BMW - Service Center

I had a frustrating experience with the dealership that took two months to repair my vehicle. Communication was poor throughout the process; I often had to call for updates but rarely got through to anyone took two months to repair my vehicle. Communication was poor throughout the process; I often had to call for updates but rarely got through to anyone, and promised callbacks never happened. I felt my treatment there was unacceptable. Additionally, when my vehicle was finally returned, it was not cleaned. More

Service department was very helpful . Thanks My tire was flat and they were fantastic in getting me back on the road Thanks My tire was flat and they were fantastic in getting me back on the road More

Service for my X5 is always top notch! Great service center with very helpful service managers. Great service center with very helpful service managers. More

Roy was great, explained what was going on, found the recall notice, sold me on the 3 or oil change. Entire team was professional. I will say I thought I detected a faint tobacco smell when I got the recall notice, sold me on the 3 or oil change. Entire team was professional. I will say I thought I detected a faint tobacco smell when I got the car back, but not sure. More

The service department has been attentive and responsive. The communication was swift especially during the holiday time. The communication was swift especially during the holiday time. More

Great customer service, follow up, on time and very helpful. Always recommend as my favorite car helpful. Always recommend as my favorite car More

As always the service is super, very friendly and professional environment. Happy to bring my car there. professional environment. Happy to bring my car there. More

I’ve already sent a review. It was not a good experience, I will try Bert Smith. It was not a good experience, I will try Bert Smith. More

We were very pleased with our car ordering experience. Alex Wolf was so helpful, and patient with us, as we learned which features would be most helpful for us. Our new BMW X5 in Tanzanite Blue was just a Alex Wolf was so helpful, and patient with us, as we learned which features would be most helpful for us. Our new BMW X5 in Tanzanite Blue was just as gorgeous as promised. Of course we will return. We are very happy campers thanks to Alex. Our BMW training by Kristian and Leah helped us learn about how to use and become familiar with the special features in our BMW. Thank you all More