Ferman BMW

I am very grateful for the friendly, knowledgeable, and professional customer service by Steve Venden! He very much went the extra mile for me and followed up (and continues to follow up!) with service aft professional customer service by Steve Venden! He very much went the extra mile for me and followed up (and continues to follow up!) with service after the sale which shows that he cares about customer satisfaction. More

We bought our first BMW 200,000 miles and 11 years ago from Ferman. We enjoyed the car for many years and wanted to get a newer one with less miles and the latest technology. We found it again at Ferman a from Ferman. We enjoyed the car for many years and wanted to get a newer one with less miles and the latest technology. We found it again at Ferman and our client advisor John G. rocked.He made the experience pleasurable. BMW's quality keeps us coming back and no I wasn't paid to say that. More

I worked with two salesman that were both very nice to work with and knowledgable about BMW's. If you want a dealership that values customers and salesman that know customer service, look up Tarek and Bi work with and knowledgable about BMW's. If you want a dealership that values customers and salesman that know customer service, look up Tarek and Bill. More

I found a 2005 Volvo postyed on the internet and inquired via telephone. Melinda Rubino was my sales associate and she was phenomenal. Since I was over 600 miles away in Raleigh, NC...Melinda handled everyth via telephone. Melinda Rubino was my sales associate and she was phenomenal. Since I was over 600 miles away in Raleigh, NC...Melinda handled everything for me long distance and assured me it was worth my time and effort to fly down and drive the vehicle back. Upon arrival, Melinda arranged for me to be picked up at the airport and bring me to the dealership where I was promptly greeted with professional courtesy. The dealership arranged easy financing for me and I was in and out in less than an hour. I would expect this type service if I had been purchasing a new BMW, but not a 6 year old used car. Thanks to the entire staff at Ferman BMW, but especially Melinda Rubino for handling my purchase so professionally and efficiently. I highly recommend Ferman and Melinda!!! More

Very knowledgeable sales rep, friendly and not over pressuring. Would return there for purchase of another BMW. Still need to work on making it easier for customer and pricing, , seems cagy! pressuring. Would return there for purchase of another BMW. Still need to work on making it easier for customer and pricing, , seems cagy! More

Friendly dealership willing to work with you. We have been looking for a car for quite awhile and salesman Tarek Kassem helped meet and exceed all the expectations we had. Tarek made the experience of.ca been looking for a car for quite awhile and salesman Tarek Kassem helped meet and exceed all the expectations we had. Tarek made the experience of.car buying painless and enjoyable because he listened to our needs and was highly knowledgable of the product. I highly recommend this dealership and salesperson. More

My husband and I came in on Saturday and was greeted by Mary Keller, she was so friendly, and very knowledgeable about the car we were looking at. I'd bought my first BMW from her 18 months ago this is why Mary Keller, she was so friendly, and very knowledgeable about the car we were looking at. I'd bought my first BMW from her 18 months ago this is why we came back to her. We sat with her and I told her exactly what I wanted and needed in a new car. She showed me the 2011 X3. I fell in love with it the minute I sat in the car. It showed me she actually listened to what the buyer wanted. Mary explained all the safety options and all the bells and whistles. She was very honest with us and this made us feel very comfortable working a deal with her. She never let us sit very long alone, without checking on us. We were her priority for that time. I am telling everyone about her and how she handled my husband and I. After several hours we drove off the lot with a brand new 2011 X3. Mary has contacted me several times since Saturday asking how I'm doing and if I had any questions. Wow what a great asset she is to this dealership. More

Everyone was very pleasant, knowledgable and helpful. Tarek was very easy to work with and made the whole car purchasing experience easy and comfortable. Todd was very helpful and efficient as we proces Tarek was very easy to work with and made the whole car purchasing experience easy and comfortable. Todd was very helpful and efficient as we processed the documents More

These guys went well above and beyond on my certified 750li when took it in for a repair. I'll never go to another BMW dealership. 750li when took it in for a repair. I'll never go to another BMW dealership. More

Was a very good experience. Tarek was a pleasure to work with. Ferman companies do a great job of making a stressful decision easier. with. Ferman companies do a great job of making a stressful decision easier. More