Ferman BMW

Service The service was courteous and fast. They had to order a part so they gave us a loaner and called us when our car was ready. The service was courteous and fast. They had to order a part so they gave us a loaner and called us when our car was ready. More

Service and Bluetooth Usage I had excellent service from both Charles Drivas and Kenneth Russell in servicing my car and re-installing my mini car's Bluetooth. Charles Drivas w I had excellent service from both Charles Drivas and Kenneth Russell in servicing my car and re-installing my mini car's Bluetooth. Charles Drivas was very polite, organized and thoroughly communicated to me what needed to be completed for my mini's annual checkup. He was helpful with information on a needed bike rack for my 2015 model and directions on where I wanted to go while my car was serviced. He also made sure that my loaner car was ready for my immediate use and communicated to me the final paperwork before I signed off on completion of work. When I arrived home to Sarasota, FL, I contacted Charles that my Bluetooth no longer worked. He immediately lined me up with Kenneth Russell to assist in getting the phone/car paired for usage... Awesome service! Kenneth Russell-- great, very patient and concise with his step-by-step instructions in getting my Bluetooth and cell phone paired for continued used. There is no way I could have reconnected myself as kept getting hung up on several steps. Kenneth came through and kept me going in very smooth understandable step-by-step instructions... A Veteran Teacher ...truly an asset to Mini Cooper. More

Purchased 2016 Z4! Fourth Car I have purchased from Ferman BMW! Great job! Very Professional! Thanks Joe Cleaver! John has been great in the past! Sincerely, Keith M Fourth Car I have purchased from Ferman BMW! Great job! Very Professional! Thanks Joe Cleaver! John has been great in the past! Sincerely, Keith M More

awsome mike was awsome. great service fast. maintenance explain every question i asked would not hesitate to go back picked my car the next day no issues e mike was awsome. great service fast. maintenance explain every question i asked would not hesitate to go back picked my car the next day no issues ever since More

Very efficient, friendly and answered all questions All the personnel we dealt were courteous, explained what needed to be done snd answered all our questions. I do not recall the name of our service ad All the personnel we dealt were courteous, explained what needed to be done snd answered all our questions. I do not recall the name of our service advisor More

Very pleasant 1st service, Thank you Steven and Nick I went there without an appointment, but my Sales Person Steven Vinden and Service advisor Nick Hawk provided such a truly exceptional and speedy serv I went there without an appointment, but my Sales Person Steven Vinden and Service advisor Nick Hawk provided such a truly exceptional and speedy service. More

Ferman BMW has a great team of professionals As a long time BMW driver, it doesn't take a lot of convincing to sell me on the value of the vehicle. With so many dealership options in the Tampa ar As a long time BMW driver, it doesn't take a lot of convincing to sell me on the value of the vehicle. With so many dealership options in the Tampa area, I am so happy I chose to work with Mary Keller and decided to buy from her for the 2nd time. Even though I have been driving a 328 since 1998, Mary still takes time to ensure I know all of the features and benefits of my new vehicle. Excellent service and follow up post sale by both Mary and Sam. They are both great assets to your organization! More

BMW X6 I had the pleasure to have Steven Venden at Fermans in Palm Harbor Fl, help me in the purchase of my new car. Aside from being patient with our decisi I had the pleasure to have Steven Venden at Fermans in Palm Harbor Fl, help me in the purchase of my new car. Aside from being patient with our decision of which car to purchase, I feel the Steven also made us a great deal. Thru the process we got to meet a few other smiling faces, all of whom were genuine in the excitement for us in joining the BMW family.. More

A Great Day at Ferman This dealership focuses on customer satisfaction. Ferman BMW has one tho g in mind and the is to make the customer's service experience as painless a This dealership focuses on customer satisfaction. Ferman BMW has one tho g in mind and the is to make the customer's service experience as painless as possible. More

Kenny Russell and Marcos Villas are the best Great customer service and lounge. Kenny Russell and Marcos Villas are the best employees ever. I initially shopped for a CPO vehicle but purchased a Great customer service and lounge. Kenny Russell and Marcos Villas are the best employees ever. I initially shopped for a CPO vehicle but purchased a new vehicle bc of them More