Ferman BMW

Alex was great Alex was extremely easy to work with and was very knowledgeable. I recommend him without question and would not want to work with anyone else. He made Alex was extremely easy to work with and was very knowledgeable. I recommend him without question and would not want to work with anyone else. He made the car buying experience amazing!!!! More

Excellent Dealership to work with! We bought our first BMW this year and have thoroughly enjoyed working with Brian Gaines and Kenny Russell at Ferman BMW of Palm Harbor. Brian, our sal We bought our first BMW this year and have thoroughly enjoyed working with Brian Gaines and Kenny Russell at Ferman BMW of Palm Harbor. Brian, our sales rep, was very helpful and knowledgeable in securing the exact vehicle we wanted and ensured the buying process was as streamlined as possible. Kenny is the BMW Genius and the title certainly fits! His knowledge of the BMW family of vehicles is amazing. He helped us with all types of questions, any time of day or evening, which completely enhanced our enjoyment of our new BMW. Thank you for the wonderful experiences! A.I. More

Routine Maintenance Mike was great to work with. He communicated with me regularly so I did not need to guess what was going on. Service took a little longer than anticip Mike was great to work with. He communicated with me regularly so I did not need to guess what was going on. Service took a little longer than anticipated due to a part that needed to be ordered, but I was given a 4 Series loaner so I was not inconvenienced. More

Excellence in customer service Kenny Russell has been great to my family. He is always so polite, helpful and professional. I would highly recommend him to anyone that is interested Kenny Russell has been great to my family. He is always so polite, helpful and professional. I would highly recommend him to anyone that is interested in buying a car from Ferman. More

Service on 528 Jimmy explained what needed to be done on the brakes and A/C very well however I decided to pass on getting the vehicle serviced at this point. Jimmy explained what needed to be done on the brakes and A/C very well however I decided to pass on getting the vehicle serviced at this point. More

Service - low coolant warning As always my services experience was great and will continue to have my BMW serviced at Ferman BMW. I don't even mind waiting an hour or so for my v As always my services experience was great and will continue to have my BMW serviced at Ferman BMW. I don't even mind waiting an hour or so for my vehicle. More

Efficient Dropped off car, received a loner (no charge), and was notified once car was ready. The only glitch was due to computer services so they don't have a Dropped off car, received a loner (no charge), and was notified once car was ready. The only glitch was due to computer services so they don't have a record of my inquiries and requests. More

Servic Review We are from Tampa but decided to go to Palm Harbor to purchase our car. Steve Venden was our salesman and listened to our needs and we ended up with We are from Tampa but decided to go to Palm Harbor to purchase our car. Steve Venden was our salesman and listened to our needs and we ended up with the perfect car for ourselves. We purchased a 650I BMW. We were not sure how to use the parking assist and Kenneth Russell came to our home and taught us how to use it. Today we were going to run errands when the screen came on saying that our tires were needed air. Again, we called Kenny and he helped us to reset the screen. Kenny has definitely been a genius to us! Gerald & Toni Muniz More

Excellent Experience with Jamie Byrd I had an excellent experience at Ferman BMW. I was fortunate to have Jamie Byrd as my client advisor. Jamie always treated me with honesty, sincer I had an excellent experience at Ferman BMW. I was fortunate to have Jamie Byrd as my client advisor. Jamie always treated me with honesty, sincerity, and respect. I most of all appreciated Jamie's passion for family, faith, and friendship. I have leased twice at another BMW dealership in the area, and even though they have the same vehicles, the fantastic service and outstanding staff at Ferman BMW is what makes them stand out from the rest. Jamie Byrd's knowledge, courtesy, and professionalism will keep me coming back to Ferman BMW for years to come. More

Excellent attention Had tire trouble so I called and right away was given an appointment. Car receipt was excellent--those kids outside are so nice and effective. Inside Had tire trouble so I called and right away was given an appointment. Car receipt was excellent--those kids outside are so nice and effective. Inside, waited a bit but after 1 hour they bought my car to the front. A suggestion: Improve out-going car paperwork process because my car was out front for more than 15 minutes ready to go but was withheld allegedly due to the paperwork. More