Ferman BMW

Great experience! Kenneth Russel was my sales associate. He was great. We did a lot of the sales info via text and email that worked great with my busy schedule. He wa Kenneth Russel was my sales associate. He was great. We did a lot of the sales info via text and email that worked great with my busy schedule. He was efficient and had all necessary paperwork ready when I arrived. I would recommend Kenny to everyone. More

Disasterous inspection of lease termination I was contacted by the dealer requesting me to present my leased 528 for a pre-inspection to "prevent any surprises at the lease termination". First I was contacted by the dealer requesting me to present my leased 528 for a pre-inspection to "prevent any surprises at the lease termination". First, let me say that I take great pride in the care of my vehicles, both mechanically and cosmetically. My vehicle is waxed (by me personally with Meguiars Next Gen2) every three months. It is detailed by me on a weekly basis. I was allowed 36,000 miles on the lease, and as of the date of the "inspection" the odometer showed about 26,000 miles. The car was stored nightly in my garage. In short, it was immaculate........or so I thought. My inspector, after looking over the car, complemented me on its appearance and remarked that it would be a keeper, meaning that the dealership would keep it for resale, based on its appearance and mileage. HE THEN PRESENTED ME WITH A BILL OF $800. There were two small (about 1 inch) scrapes on the front wheel rims that were barely visible to the naked eye. BMW would charge me $300 Apiece to "fix" them. There was a dimple on the front bumper about the size of a quarter (no paint missing). Repair cost: $100. A scratch on the rear bumper about 2 inches long. Repair cost $100. He also informed me that I would probably have to replace the tires, since they were very close to the margin allowed for treadwear. THOSE WERE THE SUM TOTAL OF IMPERFECTIONS ON THE EXTERIOR AND INTERIOR OF THE CAR. When I asked him what he considered normal wear and tear allowed in the lease, he did not give me a definitive answer. Needless to say, I was VERY skeptical of this procedure and decided to consult with another dealer in the Tampa area. He told me that his dealership did NOT do the lease termination, but used an independent agency. I called the agency, who sent an inspector to examine the vehicle. He was most complimentary and gave the vehicle a perfect rating, and also noted that the tires were within the legal tread ratings. I then turned the vehicle into the dealer. They handled everything very professionally. I found out that Ferman was given the authority by BMW to handle the inspections directly. As far as I am concerned, this is like giving the fox the keys to the henhouse. It is a TERRIBLE idea and puts the consumer at the mercy of the dealer. No chance of an impartial third party participation. I am still seething over this experience. I wasted many hours gtting this matter resolved. The well has been poisoned. I cannot in good conscience recommend this dealer to anyone. More

Buying a car Mary was very pleasant and honest to deal with in purchasing this car. She informed me about the working of the car. In addition Sam the BMW Genius c Mary was very pleasant and honest to deal with in purchasing this car. She informed me about the working of the car. In addition Sam the BMW Genius came to my house and went over and set some presets for my car. More

Leasing experience I had a great experience working with my sales person Gary Mack. He was responsible for obtaining a great lease. I would highly recommend him. I had a great experience working with my sales person Gary Mack. He was responsible for obtaining a great lease. I would highly recommend him. More

Got a great deal from an exceptional sales advisor My purchase of a 2016 BMW 535i GT was the second BMW I purchased from Ferman BMW of Palm Harbor. The buying experience I enjoyed with my sales adviso My purchase of a 2016 BMW 535i GT was the second BMW I purchased from Ferman BMW of Palm Harbor. The buying experience I enjoyed with my sales advisor, Brian Gains, for the first car made me seek out Brian for my current purchase. All sales advisors are knowledgeable about the cars they are selling. However, what sets Brian apart was how he made me feel like I was his most important customer. Questions were answered and pricing discussion continued even on his day off (got a great deal!!). Without hesitation, I will seek out Brian when it is time to buy my third BMW. More

Excellent! Brian Gains at Ferman BMW has been the most patient salesman that I have ever worked with. He really goes above and beyond to find a customized offer Brian Gains at Ferman BMW has been the most patient salesman that I have ever worked with. He really goes above and beyond to find a customized offer for you! More

New car purchase My sales rep Robert was outstanding. I took a long time to make my decision and stood firm on what I wanted. Not only did Robert patiently wait for me My sales rep Robert was outstanding. I took a long time to make my decision and stood firm on what I wanted. Not only did Robert patiently wait for me he delivered. When they delivered my car, a car expert, Sam we really informative explaining the many options my BMW offered that I would have never know. Overall the entire experience was a pleasure. More

tech support! I purchased a certified pre-owned 535i on August 31st, in the pouring rain. Sam helped me with the basics of operating the vehicle, so that I could d I purchased a certified pre-owned 535i on August 31st, in the pouring rain. Sam helped me with the basics of operating the vehicle, so that I could drive it home!! The following week Sam came out to my house and had set up much of the technical aspects for the vehicle. Sam was very patient and professional!! He told me that I could call him any time with questions on operating the fine points of the car, and that I could stop by Ferman and see him, or that he could come out to my house!! Really appreciate the customer service that Sam gave to me!! More

Great Experience! Great People! I purchased a 2017 BMW X1 last week at Ferman Palm Harbor and the experience was exceptional! This is my second purchase at this dealership and I am I purchased a 2017 BMW X1 last week at Ferman Palm Harbor and the experience was exceptional! This is my second purchase at this dealership and I am very pleased with my purchase and how it was handled. Mary Keller, Joe Cleaver and Sam Watts were professional and without a doubt the best in the business! I will continue to purchase from them for years to come! Thanks Mary, Joe and Sam! You are terrific and deserve to be recognized for your excellent knowledge and leadership! More

New car orientatio Both Gary Mack and Sam were very very helpful and helping me set up and understand the workings of the X1 I really enjoyed my experiences with them a Both Gary Mack and Sam were very very helpful and helping me set up and understand the workings of the X1 I really enjoyed my experiences with them and will be back in contact with them to give me a refresher course on the workings of the information center More